ChannelLife UK - Industry insider news for technology resellers

Workforce management stories

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How Intelligent Automation (IA) is transforming Human Resource
Yesterday
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data management
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workforce management
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workforce technology
Now more than ever, people are looking for organizations with meaningful roles, access to new technology and company values similar to their own.
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Humanforce & Pinpoint HRM join forces for enhanced cloud HCM projects
Last week
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hcm
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cx
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workforce management
Pinpoint HRM and Humanforce collaborate to bolster customer experiences for cloud HCM projects, dynamically transforming frontline workforce management.
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Fortifying business defences through crucial cybersecurity training
Last month
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it training
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data protection
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cybersecurity
As Australia's digital landscape has evolved, so too have the cyber-attacks that work to bypass security technology by preying on human error.
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Club Med enhances global operations with implementation of NICE CXone
Last month
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ai
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integration
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nice
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
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Workday recognised again as Leader in Cloud HCM for 8th year
Tue, 24th Oct 2023
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hcm
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compliance
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pwc
Workday, Inc. holds its position as a leader in the Gartner Magic Quadrant for Cloud HCM for the eighth year in a row.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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workforce management
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nice
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dmg consulting
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
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Oracle Fusion Cloud ERP tops 2023 Gartner Magic Quadrant
Thu, 21st Sep 2023
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ml
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project management
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hcm
Oracle named a Leader in Gartner's 2023 Cloud ERP quadrant, excelling in vision and execution among top competitors.
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Preventing disloyal MICE in the company floorboards
Mon, 18th Sep 2023
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data protection
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cybersecurity
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workforce management
Machiavelli's paradox of the mercenary points to the problem of money. However, the spook world has a broader explanation for why people betray their loyalty.
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Three ways to overcome cybersecurity staff shortages
Fri, 15th Sep 2023
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cybersecurity
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workflow automation
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skills shortage
Given the shrinking cybersecurity talent pool and surge in cyberattacks, organisations must adjust their approach to managing their cybersecurity programs.
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Ready Towing partners Advanced for time-tracking and payroll
Thu, 14th Sep 2023
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payroll systems
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digital transformation
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workforce technology
Ready Towing will use Advanced's software to manage its workforce's schedule, track time, record absences, and automate repetitive manual tasks.
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Why existing employees could be the key to closing the cybersecurity skills gap
Wed, 13th Sep 2023
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it training
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cybersecurity
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it departments
Upskilling existing employees offers a faster and potentially more cost-effective strategy to close the skills gap.
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Top strategies for building a successful HR tech stack
Tue, 15th Aug 2023
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data analytics
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ai
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workforce
Tech advancements are transforming the role of HR professionals, from centralised platforms to AI. This article explores the changing landscape.
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The impact of mass layoffs on IT teams: challenges and solutions
Thu, 10th Aug 2023
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tech sector
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cybercx
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workforce management
To mitigate the risks associated with layoffs in IT teams, businesses should implement several robust solutions.
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Should Australian CISOs be wary of creeping confidence?
Fri, 28th Jul 2023
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data protection
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cybersecurity
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workforce
Only 53% of Australian businesses feel at risk of a cyber attack in the next year, according to a Proofpoint survey.
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The Automation Generation: the AI-enabled workforce
Tue, 18th Jul 2023
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workflow automation
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ai
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uipath
AI-powered automation is emerging as the solution that helps employees improve their productivity and enhance workplace engagement.
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Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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mergers and acquisitions
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workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
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Finance & HR heads: key Insights for flawless payroll
Tue, 27th Jun 2023
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payroll systems
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digital transformation
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workforce
With the digital transformation revolution well underway, now is the time for payroll to get a much-needed upgrade.
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Aligning People, Tech, Process: Key to Organisational Success
Tue, 20th Jun 2023
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daas
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productivity
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workplace
To achieve business success, people, workplace processes, and technology need to efficiently intersect to create a more intelligent digital workspace.
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Asian Firms Boost Employee Rewards with Equity Plans
Thu, 15th Jun 2023
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jobs
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workforce
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workforce management
Employee equity plans are becoming increasingly popular in Asia, with 83% of Hong Kong-listed companies offering share plans.
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Essential Payroll Checks: Boosting Excellence for HR, Finance
Thu, 15th Jun 2023
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payroll systems
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digital transformation
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management
With changing regulations and tax laws in Australia and New Zealand, payroll teams are struggling to keep pace, leading to issues of non-compliance.
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Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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cx
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workforce management
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ccaas
Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.
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SOTI Solves Troubleshooting and Security Issues for Trek
Mon, 5th Jun 2023
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mdm
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soti
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enterprise mobility management
Trek Bicycle Corporation has reported major improvements in operational efficiency after implementing the SOTI ONE Platform.
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UKG launches strategic workforce planning solution in ANZ
Thu, 1st Jun 2023
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it in healthcare
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workforce management
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workforce
The new product is a result of the recent acquisition of Quorbit, a United Kingdom-based start-up specialising in long-term workforce planning solutions.