The Contact Centre specialist, IPI, has announced the appointment of Steve Winningham as its new non-Exec Chairman to aid in the company's next phase of growth. This follows an equity share investment in the firm by Ethos Partners in 2023.
Winningham will be tasked with driving the company's growth strategy, working closely with the board, the leadership team, and shareholders. He will aim to realise the vision outlined by IPI CEO Sat Sanghera, which involves delivering innovative solutions and fostering a culture that emphasises exceptionalism for IPI's clients and employees.
Sat Sanghera, CEO at IPI, shares, “We are delighted to welcome Steve to IPI as our new Chairman. Steve's business values are so closely aligned with our own, combined with his rich industry experience in both the public and private sectors, which makes him the ideal candidate to support IPI's continued evolution. The management team and I are enthused about working alongside him to realise our vision of delivering the best of breed innovation, all supported by strong fiscal growth.”
Winningham has an extensive background in the industry, with his most recent position being Chairman of Investment Banking at Panmore Gordon. He served on the board of Teleperformance, a CAC 40 global digital business services company for 13 years. He also held several key positions in the international banking sector, including stints with Lloyds Banking Group and Citigroup. His impressive resume includes co-founding and chairing City Harvest London, a food rescue charity. Currently, Winningham serves as a board member and member of the US-based Cascadia Capital, an independent investment bank serving mid-market organisations.
In response to his appointment, Winningham states, “IPI is an organisation that's clearly devoted to delivering excellence for its clients and its people. I am thrilled to be a part of the team and working towards a shared vision of success. I look forward to playing a role in furthering IPI’s journey in this complex and competitive marketplace and seeing where it takes us next.”
IPI, founded in 2001, is a specialist provider of Contact Centre solutions. Based in Reading, with offices in London, Manchester, and the Philippines, the company focuses on driving exceptional customer and employee experiences through innovative Contact Centre, Cloud, and Connectivity services and solutions, thereby driving better business outcomes and increased revenues. Its roster of clients includes some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.