Trusted Tech unveils new cloud support service for Microsoft

Trusted Tech has announced the expansion of its cloud solutions portfolio through the launch of Certified Support Services, which offers businesses onshore engineer-level expertise and 24/7/365 global support for Microsoft solutions.

The Certified Support Services initiative aims to help businesses maximise their Microsoft technology investments, boasting fast response times and comprehensive support. Trusted Tech has completed an early adopter programme with significant UK-based customers, including TaylorMade Golf and Edwardian Hotels, both of whom have testified to the effectiveness of the service.

Reflecting on the programme, Ali Chitsaz, Principal Architect - ITSM & Digital Workplace Innovation for TaylorMade Golf, noted, "Microsoft Unified Support was not providing the proactive value we desired, but Trusted Tech Certified Support Services provide overall support with the ability to escalate to Microsoft Premier alongside our ability to leverage Professional Services through their Certified Support Services Program."

Similarly, Edwardian Hotels experienced substantial improvements in technical support under the new service. Bobby Abraham, Group IT Manager at Edwardian Hotels, explained, "Trusted Tech's technical support is miles apart from our previous vendor. In the past, we had to wait days for a response, with Trusted Tech it's just hours. Trusted Tech brings far more expertise and understanding of Microsoft's products to the table – which benefits us significantly."

In today's climate, rapid technological advancement often leaves IT teams grappling with challenges such as workforce shortages, budget constraints, and complex integration demands, all while managing the escalating cost of vendor support pricing models. A study by IDC highlighted these difficulties, indicating that 62% of organisations missed revenue targets, 61% faced product delays, and 59% encountered quality issues due to IT staff shortages.

Trusted Tech advocates for a balanced approach blending proactive measures with reactive solutions. This strategy focuses on preventing technological incidents while ensuring swift and effective troubleshooting. By adopting such an approach, businesses can maintain operations smoothly and effectively.

Trusted Tech's Certified Support Services are marked by high internal resolution rates, rapid first response times, and significant customer satisfaction. The service achieves an 85% in-house resolution rate, a 5-minute first response time, and a 99% satisfaction score, according to the company.

The key benefits of Trusted Tech's Certified Support Services include local, onshore support aligned with regional time zones, fast response times, deep expertise from engineer-level consultants, seamless Microsoft escalation management, and predictable pricing models.

The Certified Support Services come in multiple tiers - Basic, Standard, Commercial, and Enterprise – all customisable to optimise costs and suit specific business needs. This flexibility enables IT managers to adopt and integrate new solutions more confidently.

Julian Hamood, Founder and Chief Visionary Officer of Trusted Tech, stated, "IT managers often struggle with change due to the associated risk, but with Trusted Tech Certified Support Services' onshore resources and dedicated engineering support, they can innovate more freely."

Trusted Tech believes that by equipping IT teams with the necessary support and expertise, businesses can foster innovation, improve operational efficiency, and minimise the time-to-value, allowing resources to be allocated towards growth and continuous improvement.