UK mobile users could save £148 by switching plans
Research from BillMonitor indicates that approximately 70 per cent of UK mobile phone users are on the wrong contract, potentially leading to overspending. Findings suggest that users could save an average of GBP £148 by switching to a more suitable plan. Julian Bammer, UK Manager of Spusu emphasises the importance of regularly assessing mobile contracts to ensure they meet personal usage needs.
"It's not uncommon for people to pick a provider and stick with it, without considering the other options available to them," Bammer noted. Despite the tendency to stay with a single provider, there are significant savings to be had by exploring various plans. One key indicator that users may be on the wrong contract is the frequent exhaustion of data limits. "If you often find yourself running out of data before the end of the month and facing expensive coverage charges, it's a clear sign that your current plan doesn't match your usage needs," Bammer explained.
Conversely, having excess data at the end of each month may signal overpayment for unused services. Users are encouraged to review their monthly usage statements for any trends that suggest their current plan does not align with their digital lifestyle. Flexibility within a mobile contract is another crucial factor, particularly as needs evolve over time. "Perhaps your job now requires more data, or maybe you've moved to a new area with different network coverage needs," Bammer said. Contracts that lack flexibility often fail to accommodate these changes, making it worthwhile to consider options that allow adjustments to data, minutes, or text allowances.
Network coverage remains a pivotal issue. Despite a mobile contract appearing impeccable on paper, its value diminishes without reliable coverage. Users experiencing frequent dropped calls, slow internet speeds, or dead zones in key areas should reassess their provider's suitability. "Test your coverage in various locations and at different times of the day. If you encounter consistent issues, it might be time to switch to a provider with better coverage in your area," Bammer advised.
Unexpected charges are another cause for concern, often indicating a lack of billing transparency. Persistent unfamiliar or unexplained charges may suggest that a provider is not entirely upfront about pricing. Users should scrutinise their monthly statements and seek clarification from their provider on any irregular charges. If such issues persist, switching to a provider known for clearer billing practices may be beneficial. Instances such as price hikes at the end of the financial year and unexpected roaming charges further underline the importance of transparent billing.
spusu, unlike many operators, has announced a price freeze on all mobile plans until 2026, including EU roaming and international calls to the EU. This move aims to eliminate surprises for customers and provide a stress-free mobile experience. As contracts come to an end, reevaluation can often uncover hidden drawbacks. Users are encouraged to consider whether their current contract aligns with their needs, which can lead to securing better deals, improved services, and a more tailored mobile experience.
