Unit4, a provider of enterprise cloud applications for mid-market organisations, has announced the launch of Success4U, a new phased adoption and expansion programme designed to optimise the deployment and usage of its ERPx, FP&A, and Financials solutions. The programme aims to support both new and existing customers through all stages of modernising and expanding their ERP systems.
Success4U is built around a 'Land, Adopt, Expand' strategy, which aims to minimise disruptions and accelerate the time-to-value for customers. By clearly defining 'Success Outcomes', the programme is intended to drive productivity, reduce costs and improve user experiences. For customers implementing Unit4 ERPx for the first time or migrating from on-premises solutions to the cloud, the new programme offers several benefits including increased agility in the digital world, scalability, and the ability to innovate with lower risk.
The initial standardised Success Outcomes target key areas including optimising project management and improving project billability, enhancing reporting capabilities, standardising data capture, and improving payment processes, among others. Specific outcomes also include delivering accurate resource planning, improving insights from employee performance, offering simple and structured planning processes, and optimising digital expense claims.
Jean de Villiers, Chief Customer Officer at Unit4, highlighted the practical benefits of the new programme. "With Success4U, our customers are able to move away from buying features and functions to focus on tangible business outcomes which speed up time-to-value from their investment in Unit4 ERPx," he stated. "Historically, customers modernising and expanding their ERP capabilities would have to pay SaaS subscription fees alongside on-premises licenses, meaning it took longer to realise benefits. Now we can demonstrate clear results in our Success Outcomes which enable customers to show how they have improved their ERP compared to their previous system, and it allows us to offer insights into comparisons with industry performance levels."
Success4U comprises two offerings: Success4U Essentials and Success4U Professional. Success4U Essentials, included in Unit4 customers' SaaS subscription, is a self-service programme delivered digitally. This allows customers to determine their own path for moving to the cloud with a digital success plan, enabling them to identify key programmatic milestones and provides access to Unit4's standard support offerings.
Success4U Professional assigns each customer a dedicated Customer Success Manager (CSM) who collaborates to develop a Success Plan aligned with the organisation's business goals. This level of service includes elevated support, resolution targets, and access to a variety of educational and training materials. Additionally, Success Points Pricing allows customers to use 'points' to purchase outcomes and services that support business objectives throughout their cloud migration and adoption process.
Mary Kent, Head of IT Programs at Nuclear Restoration Services, praised the comprehensive support provided through the new programme. "The Unit4 CSM has been invaluable for us over the last number of years," she commented. "As a growing business, having a direct line ensures the voice of the customer is always a priority. The service brings many benefits in terms of maximising the investment we have made in Unit4, including having contact with senior management for escalations and generally understanding Unit4's roadmap and strategy."
Ray Wang, CEO and Founder of Constellation Research, commented on the broader significance of such initiatives in the industry. "Customers seek technology vendors who partner closely to ensure success in their Cloud SaaS applications. An integrated approach that supports customers through every phase of their engagement with its SaaS applications is critical if customers are to be successful. By helping customers to deploy and run a mature ERP environment, vendors can give their customers confidence that their ERP systems will be fit-for-purpose in constantly evolving and volatile market conditions."
