Zensar Technologies appointed to modernise Post Office digital services

Zensar Technologies has been selected as a key partner for the Post Office's Digital Capabilities Framework, supporting a comprehensive modernisation of the UK's postal services and replacement of legacy IT systems.

The appointment, to initially last two years with potential for extension, positions Zensar to lead in the development of user-friendly products and services for the Post Office across a number of procurement categories. These include experience design, product ownership, management, measurement, and optimisation.

Through this partnership, the Post Office is seeking to adopt a more customer-centric approach to its future digital offerings. The collaboration aims to address the needs of both staff and customers, strengthening the organisation's capacity to provide digital services that reflect the evolving expectations and requirements of the public.

Manish Tandon, Chief Executive Officer and Managing Director of Zensar Technologies, said, "We're thrilled to partner with Post Office on this transformative journey. Our combined expertise will ensure we deliver exceptional digital experiences that are both innovative and user-centric. We're excited to develop impactful solutions that enhance the experience of Post Office customers and staff alike, and also set a new benchmark for digital excellence in the industry."

Anup Rege, Senior Vice President and Chief Business Officer - Experience Services, and Brand and Communications, Zensar Technologies, said, "We're excited to bring our expertise in experience design, product ownership, and optimisation to this pivotal partnership with Post Office. This framework not only allows us to collaborate with a top-tier partner but also deliver innovative and efficient digital solutions tailored to the evolving needs of the Post Office."

Rege continued, "By enhancing the experience for both customers and staff, we're committed to delivering exceptional digital experiences that set new standards in the industry."

Zensar's approach will use its 'experience-led everything' strategy and focus on human-centred design as foundational elements in the creation of digital solutions for the Post Office. This methodology aims to ensure that the resulting products are effective, responsive, and appropriate for their intended audiences.

The agreement underscores both organisations' intention to prioritise customer-centricity in the ongoing modernisation of the UK's postal services. Zensar's remit includes enhancing processes and digital platforms to better equip Post Office staff and serve the expectations of customers.

This partnership signals an increased emphasis within the Post Office on digital transformation, drawing on external expertise to deliver technological capability and updated products. The collaboration is intended to provide benefits for clients, potential customers, and the wider public through improvements to core services.