Automation stories - Page 64

Datadog launches three AI agents to aid cloud teams with incident response, code fixes and security analysis, boosting productivity and cutting resolution times.

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.

CloudSense reduced TM Forum Open API certification from 26 months to 4 weeks using Totogi's AI platform, enhancing compliance for its CPQ product suite.

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

Pax8 launches new AI initiatives, including a research report, learning programme, marketplace upgrades, and rewards to accelerate MSP growth in SMB transformation.

Cisco launches a secure AI-optimised network architecture to meet rising enterprise demands for speed, security, and simplified management across global operations.

Varonis launches MCP Server, letting users integrate AI tools like ChatGPT with its platform to automate and enhance data security tasks.

NTT DATA launches AI-powered software defined infrastructure for Cisco, enhancing global firms' digital transformation with real-time optimisation and cost savings.

Apple launches macOS Tahoe 26, featuring a sleek new design, enhanced Continuity, smarter Spotlight, and expanded AI tools for a seamless Mac experience.

Black Kite has launched an AI tool to automate third-party cyber risk assessments, speeding evaluations and improving risk insights in vendor ecosystems.

SAS unveils AI models targeting labour-intensive business tasks, backed by a USD $1 billion investment to boost efficiency across industries.

Jamf launches AI-driven tools to boost productivity and security for IT admins, streamlining Apple device management and compliance at scale.

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

Check Point's 2025 report reveals 65% of firms faced cloud security incidents last year as AI-driven threats outpace defences, widening security gaps in multi-cloud setups.

Portnox and CrowdStrike have partnered to deliver real-time, risk-based network access control using continuous device telemetry and Zero Trust scoring.

NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.

DRUID AI is the first certified healthcare AI provider in Central & Eastern Europe, Middle East, and Africa, recognised by Microsoft for secure, scalable solutions.

Dynatrace launches agentic AI in its platform to help enterprises predict system issues, enhance security, and automate operations with greater autonomy.

Only 32% of UK firms use AI in procurement, risking competitive disadvantage as early adopters gain efficiency and resilience in supply chain management.