Automation stories - Page 96

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

Interparcel reports a 10.8% rise in postal charges and a 12% increase in shipping costs, urging SMEs to enhance operational efficiency this season.

Bob Parker has been appointed Chief Financial Officer of Swimlane, aiming to boost its AI-enhanced automation amid rising security demand.

Celonis is expanding its presence in Australia and New Zealand, aiming for growth and partnerships while targeting the broader Asia-Pacific market.

Celonis has launched AgentC, a suite of AI agents enhanced with process intelligence, aimed at streamlining enterprise applications and boosting efficiency.

As economic and cyber threats rise, European IT professionals embrace 'productive paranoia' to enhance security through human intelligence and AI.

Omega Healthcare has been honoured with a UiPath AI25 Award, recognising its innovative use of AI and automation to enhance operational efficiencies.

Secuvy has launched innovative features to enhance data security, targeting insider threats and streamlining compliance for organisations.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

Forrester predicts a 25% decline in brand loyalty by 2025 due to rising prices, while loyalty programmes are set to rise amid consumer cost-cutting efforts.

NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

Gartner's latest predictions reveal that by 2026, 20% of businesses could streamline operations via AI, potentially eliminating half of middle management roles.

A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.

SailPoint Technologies has launched Machine Identity Security to help businesses manage machine identities effectively amid growing security concerns.

Sitecore has launched Sitecore Stream, an AI platform aimed at simplifying marketing workflows and empowering enterprise marketers with automation.

Mitel has unveiled its Critical Event Management solution, enhancing emergency response capabilities for businesses in the UK and Germany amidst rising threats.

A new report reveals that 95% of UK finance leaders struggle with global spend management due to outdated systems, hindering business growth.

Datacom has unveiled its Enterprise AI Assistant to help businesses leverage AI while ensuring the security of their organisational data.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.