Business Success stories

Medallia appoints Nick Martin as new Senior Vice President International
Yesterday
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cx
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aws
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leadership
Nick Martin steps in as Senior VP International for Medallia, tasked with expanding its client base and operations across EMEA and APAC.

CrowdStrike expands operations with new hub in Singapore
Last week
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cybersecurity
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crowdstrike
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japan
Cybersecurity giant CrowdStrike bolsters its Asian presence with a new hub in Singapore, doubling its operational capacity.

Five essentials for supply chain success
Last month
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onboarding
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esg
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infor
Supply chain finance emerges as a critical solution for companies facing challenges in today's complex business landscape.

Medallia links with PwC UK to uplift customer experience across Britain
Last month
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cx
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customer journey
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

Exclusive: Cloudera continues to see strategic growth in APAC
Last month
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hybrid cloud
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ml
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fintech
In an interview with Cloudera's VP for APJ , Remus Lim, we discuss growth, AI adoption, and hybrid cloud strategies in the APAC region.

Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Last month
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it infrastructure
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customer engagement
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logicalis
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.

Cloudera partners with Pinecone to enhance AI operations for enterprise
Last month
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cdp
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ai
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business success
Cloudera incorporated Pinecone's vector database AI memory in a bid to transform Artificial Intelligence operations.

Study reveals stark discrepancy in perceived AI use at work
Thu, 26th Oct 2023
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netflix
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workplace
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spotify
A new study has revealed executives believe artificial intelligence is more commonly used in the workplace than employees perceive.

Adelaide's The Big Middle awarded APJ Partner of the Year by WalkMe
Thu, 26th Oct 2023
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digital transformation
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cx
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productivity
The Big Middle, based in Adelaide, has been awarded WalkMe's Asia Pacific and Japan (APJ) Partner of the Year.

Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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retail
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business success
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

Startup marketing on a budget: Strategic blueprint for success
Thu, 5th Oct 2023
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martech
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dropbox
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youtube
Marketing for early-stage startups with tight budgets is undoubtedly challenging, but, approached strategically, it's far from insurmountable.

Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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bi
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user experience
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customer journey
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

Samsung Australia Announces Leadership appointments for 2023
Thu, 28th Sep 2023
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smartphones
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cx
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sales
Samsung Australia announces leadership appointments, including new Director and Head of Mobile Experience, amid strategic business evolution.

Infor named a leader in Nucleus’ control tower value matrix
Fri, 22nd Sep 2023
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data analytics
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business success
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sales
Infor Nexus was recognised for providing predictive insights, intelligent decision assistance, and collaborative execution.

Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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customer feedback
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

Navigating uncertainty: The value of a robust finance unit
Mon, 4th Sep 2023
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fintech
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blackline
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productivity
With the economy in a state of flux, a proactive, a high-performing Finance and Accounting team is the best asset an organisation can have.

How businesses can harness the power of AI to meet changing compliance needs
Thu, 24th Aug 2023
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document management
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compliance
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ai
Using AI to help streamline document classification lets organisations manage their information more securely and efficiently while maintaining compliance.

What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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marketing strategy
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customer engagement
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digital marketing
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

How orchestration delivers agility and improved UX to CIOs
Mon, 24th Jul 2023
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workflow automation
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business success
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cios
When used effectively, orchestration can be vital in delivering agility, improving user experience, and managing budgetary constraints.

Working smarter with advanced revenue management systems
Thu, 20th Jul 2023
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ai
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workflow automation
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business success
Thankfully today, artificial intelligence (AI) combined with data analytics enables the automation of many daily revenue management tasks.

Building sustainable framework in identity management solutions
Thu, 29th Jun 2023
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cybersecurity
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iot
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iam
With the continued growth of digital technology, having secure identity management solutions is essential for businesses.

Digital transformation projects need the right foundations
Thu, 29th Jun 2023
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digital transformation
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ai
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business
Digital transformation is not simply about the implementation of new technologies. It’s about business transformation that delivers real value.

Finance & HR heads: key Insights for flawless payroll
Tue, 27th Jun 2023
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payroll systems
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digital transformation
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workforce
With the digital transformation revolution well underway, now is the time for payroll to get a much-needed upgrade.