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Consumer expectations stories

UK consumers concerned as mobile fraud & attacks rise
Malware

UK consumers concerned as mobile fraud & attacks rise

Research by Appdome reveals that 41% of UK consumers have faced mobile fraud, highlighting urgent security concerns as they shift towards app-based transactions.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
Half of UK consumers find retail marketing irrelevant
Marketing Technologies

Half of UK consumers find retail marketing irrelevant

Half of UK consumers find retail marketing “irrelevant,” with only 42% feeling online content is tailored to their interests, a decline from last year, says Optimizely.

By Kaleah Salmon • 2 min read • Mon, 30th Sep 2024
Virtualstock & commercetools partner to automate retail ops
Supply Chain

Virtualstock & commercetools partner to automate retail ops

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Supermarkets lead in online personalisation, beating all sectors
Loyalty programmes

Supermarkets lead in online personalisation, beating all sectors

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
UK marketers eye AI to tackle experimentation challenges
Marketing Technologies

UK marketers eye AI to tackle experimentation challenges

Nearly nine in ten UK marketers think experimentation is key for 2024, yet 20% find their current methods ineffective, reveals Optimizely's new report.

By Catherine Knowles • 3 min read • Wed, 19th Jun 2024
UK consumers are turning their back on AI chatbots
Unified Communications

UK consumers are turning their back on AI chatbots

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

By Shannon Williams • 3 min read • Thu, 25th Apr 2024

Global Stories

Consumer expectations stories

NICE's 2024 happiness index links AI to customer satisfaction
Unified Communications

NICE's 2024 happiness index links AI to customer satisfaction

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

By Imee Dequito • 3 min read • Fri, 21st Jun 2024
NICE secures largest ever CXone deal in the APAC region
Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024
Adobe unveils Firefly & Custom Models to harness GenAI advances
Marketing Technologies

Adobe unveils Firefly & Custom Models to harness GenAI advances

Adobe shakes up content creation with the launch of Firefly Services and Custom Models, harnessing generative AI to streamline productivity and personalise brand content.

By Sean Mitchell • 3 min read • Wed, 27th Mar 2024
Australians likely to switch brands due to poor digital experience
Customer Experience

Australians likely to switch brands due to poor digital experience

Over half of Australians may switch brands due to subpar digital experiences, an insight highlighted in the 2024 Publicis Sapient Digital Commerce Survey.

By Tom Raynel • 2 min read • Wed, 13th Mar 2024
Looking ahead: The great marketing technology transition
Unified Communications

Looking ahead: The great marketing technology transition

Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.

By Alex Covin • 4 min read • Fri, 9th Feb 2024

Stories from Other Regions

Consumer expectations stories

Australian consumers demand greater transparency in delivery services
EduTech

Australian consumers demand greater transparency in delivery services

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

By Sean Mitchell • 3 min read • Mon, 15th Jul 2024
Australian retailers struggling to deliver best of breed eCommerce
Customer Relationship Management

Australian retailers struggling to deliver best of breed eCommerce

Australian retailers lag in eCommerce maturity, with 16.8% of sales online. While COVID and cost-of-living affects investment, Gen Y and Gen Z may push online sales to 33% by 2033.

By Teresa Sperti • 6 min read • Tue, 2nd Jul 2024
Bank of China & Cogo launch new carbon tracking app
Unified Communications

Bank of China & Cogo launch new carbon tracking app

Bank of China (Hong Kong) has launched a feature allowing customers to track carbon emissions via spending, thanks to a new partnership with fintech firm Cogo.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
What's behind the tech revolution transforming Australian retail
Semiconductors

What's behind the tech revolution transforming Australian retail

Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .

By Contributor • 6 min read • Tue, 13th Feb 2024
Merkle's report underscores the power of personalisation in APAC
Data Analytics

Merkle's report underscores the power of personalisation in APAC

Merkle's new report, Customer Experience Imperatives, urges businesses to anticipate and respond to consumer needs as 85% of APAC consumers believe personalised recommendations shape their brand experiences, promoting loyalty and long-term relationships.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024
Major shifts predicted in Australia's eCommerce landscape for 2024
Data Analytics

Major shifts predicted in Australia's eCommerce landscape for 2024

In 2024, significant shifts in Australia's ecommerce landscape are forecasted, with AI advancements, personalisation, marketplaces, and strategic brand research identified as pivotal factors by global accelerator, Pattern.

By Sean Mitchell • 3 min read • Wed, 24th Jan 2024