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Consumer rights stories
New BS ISO 21800 aims to simplify online contracts
This month
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digital transformation
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e-commerce
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social media
New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.
UK households urged to switch to dodge telecoms bill hikes
This month
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uc
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cx
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martech
Millions face UK telecoms bill hikes from March, as Uswitch warns households to switch now or pay an extra GBP £126 million a month.
Women bear heavier toll from financial fraud in UK
This month
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phishing
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email security
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payment technologies
Women hit by UK fraud report deeper anxiety and money woes than men, with younger women facing the harshest ongoing fallout.
Telecoms charter under fire as April bill rises loom
Last month
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uc
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cx
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martech
UK telecoms charter faces scrutiny as April bill hikes loom, with Ofcom complaints and consumer groups questioning value and service.
FCA sets stricter UK rules for buy now, pay later firms
Last month
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fintech
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bnpl
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credit risk
The FCA will bring buy now, pay later under tougher UK rules from July 2026, forcing stricter checks and clearer protections for borrowers.
Data privacy urged as strategic board issue in AI era
Last month
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firewalls
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data protection
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data analytics
Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.
Shoplifter alerts more than double in 2025 - Facewatch says
Mon, 12th Jan 2026
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data protection
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surveillance
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biometrics
Facewatch says UK retailers' facial recognition alerts more than doubled to over 500,000 in 2025 amid rising theft and abuse in stores.
New UK platform targets unsafe goods on marketplaces
Wed, 7th Jan 2026
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partner programmes
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risk & compliance
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ai
New UK platform FOLO-UP uses AI to flag unsafe products on major online marketplaces, pressuring retailers to pull dangerous listings.
CMA probes travel firms over online price practices & new powers
Thu, 20th Nov 2025
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e-commerce
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consumer rights
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travel
The CMA is probing eight travel firms over online pricing practices amid new powers to fine misleading pricing tactics up to 10% of global turnover.
Storyblok & OtterlyAI partner to boost AI search visibility
Tue, 18th Nov 2025
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martech
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apm
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genai
Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.
Signifyd launches Intelligent Returns to help UK retailers curb costly returns
Tue, 16th Sep 2025
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cx
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martech
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risk & compliance
Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.
Majority of Britons back fines for long customer call waits
Fri, 20th Jun 2025
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cx
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martech
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ai
A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.
Gloucester tops UK cities for reliable broadband, Belfast lags
Sun, 16th Mar 2025
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uc
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hybrid & remote work
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connectivity
A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.
Navigating the future of AI: Enhancing trust and transparency in business practices
Fri, 6th Dec 2024
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data protection
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advanced persistent threat protection
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ai
As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.
Study reveals UK consumer confusion over fibre broadband
Thu, 21st Nov 2024
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uc
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asa
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broadband
A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.