Consumer Trust stories
Trust at the point of payment is the key hurdle, with 50.1% of European consumers unwilling to share card details with AI agents.
UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.
Growing fears over disruption are pushing consumers and providers to favour European control of payments as reliance on US networks deepens.
Trust is now a commercial issue for insurers, as Consumer Duty and wary customers push them towards transparent AI and fairer claims handling.
Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.
Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.
Delays and opaque fees in cross-border transfers are leaving millions of remittance recipients unable to cover essentials, a new survey finds.
Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.
Brands are racing to secure AI shopping visibility as 84% of commerce media leaders back recommendation placements, despite consumer caution.
Trust is lagging behind consumer appetite for AI-led shopping, leaving merchants racing to add controls before wider adoption takes hold.
Price remains the main driver for Prime Day shoppers, even as 43% now use AI tools to compare offers and spot discounts.
Confidence in online retail is shifting towards the platform, with a 9,000-person study finding marketplaces outrank direct brands on trust.
New rules are forcing Asian startups to divert cash and staff from product work, with 88% reporting operational constraints, a study found.
Most enterprise retailers now plan to use AI shopping agents, even as many say they are not ready for the fraud risks they bring.
Household budget pressure is pushing used-car buyers to seek price certainty, as Cars24 pairs discounts with return and price-match guarantees.
Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.
Social feeds and AI now drive discovery for most young Australians, leaving Google first choice for just 26% of Gen Z shoppers.
Most Australian fans would still join venue-named hotspots, leaving match-day travellers exposed to phishing, fake streams and account theft.
Analysis of Reddit discussion found three-quarters of comments about Australia's Health Star Rating system were negative, mostly over misleading scores.
Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.