Customer Centricity stories
Medallia links with PwC UK to uplift customer experience across Britain
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Frost & Sullivan names Vertiv as APAC Company of the Year
Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.
Three steps to building a successful customer adoption team
Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
Could personalised AI assistants streamline your business?
Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively.
Promapp teams up with Kiwi agriculture & farming company
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Salesforce study reveals Asian businesses are investing in technologies to drive innovation and boost customer retention. Asia seen as leading innovation globally in the next five years. Japan, Korea and China driving the trajectory.
Qualtrics launches new tools to help companies create quality CX programs
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.