Customer Centricity stories
Medallia links with PwC UK to uplift customer experience across Britain
Last month
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cx
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customer journey
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Frost & Sullivan names Vertiv as APAC Company of the Year
Fri, 28th Apr 2023
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data centre operators
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awards
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innovation
Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.
Three steps to building a successful customer adoption team
Fri, 28th Apr 2023
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crm
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it automation
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financial results
Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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crm
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cx
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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crm
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martech
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chatbots
Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively.
Promapp teams up with Kiwi agriculture & farming company
Fri, 6th Oct 2017
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crm
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microsoft
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cx
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
Innovation & AI - top priorities for Asian companies - so what's the hold up?
Fri, 7th Jul 2017
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cloud services
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crm
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martech
Salesforce study reveals Asian businesses are investing in technologies to drive innovation and boost customer retention. Asia seen as leading innovation globally in the next five years. Japan, Korea and China driving the trajectory.
Qualtrics launches new tools to help companies create quality CX programs
Tue, 27th Jun 2017
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crm
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cx
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martech
Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.