Customer Interactions stories
![Story image](../../../../../uploads/story/2024/07/16/preview_techday_f709b1c333ac522a3de5.webp)
Lion Parcel partners with Salesforce to boost AI-driven service
Last week
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
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Leaders speak on AI potential & ethical impacts ahead of AI Day
Last week
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uc
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data privacy
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ai
As AI Appreciation Day nears, industry leaders spotlight AI's transformative impact across sectors, calling for a balance between innovation, transparency, and customer benefit.
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Exclusive: Smartsheet's VP talks all things AI and expansion
This month
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ai
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hybrid & remote work
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nz
Smartsheet's VP for APJ, Nigel Mendonca, has revealed the company's AI innovations and expansion strategies, bridging global work management gaps.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_993996b6e7cf63322c40.webp)
NICE named leader in IDC MarketScape for CXone Mpower launch
Last month
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uc
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cx
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martech
NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.
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BT Group strengthens partnership with ServiceNow to boost AI services
Last month
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cx
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martech
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hcm
BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.
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How to navigate the micro-macro dichotomy of GenAI
Last month
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cx
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martech
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cdp
Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_b9c6a3d118e86d87f0a9.webp)
Sendbird launches advanced AI chatbot for Shopify merchants
Last month
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cx
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martech
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commerce systems
Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.
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Airship unveils app enhancements to boost user engagement
Last month
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cx
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smartphones
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martech
Airship has unveiled new tools to boost app engagement, focusing on personalisation and zero-party data collection, revealed at Shoptalk Europe.
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NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
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Medallia named leader in Forrester Wave for text analytics
Fri, 31st May 2024
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cx
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martech
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hcm
Medallia has been named a leader in Forrester’s Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.
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Taking the next step forward in the contact centre evolution
Thu, 30th May 2024
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uc
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data analytics
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cx
Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.
![Story image](../../../../../uploads/story/2024/05/28/preview_img-pcQ1fa2pa7lbDEueHlLdGor5.webp)
Lockeroom Gym partners with Pendula to enhance platform
Tue, 28th May 2024
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martech
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cx
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support
Lockeroom Gym partners with Pendula to streamline customer interactions, enhancing the fitness experience for business executives.
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Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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cdp
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whatsapp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
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Australian businesses struggle with AI amid data security fears
Tue, 21st May 2024
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cx
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martech
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ai
Poll reveals 34% of Australian firms view data security as a major hurdle in AI adoption, with 51% lacking a clear data management strategy.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-xgZLkZykwJa3VWjO8aySPXj1.webp)
Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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martech
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cx
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qualtrics
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
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MongoDB launches pioneering AI Applications Program
Thu, 2nd May 2024
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public cloud
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hyperscale
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ai
MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.
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Let’s dive in! Amperity’s CTO on Gen AI as catalyst for digital transformation
Thu, 2nd May 2024
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digital transformation
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cx
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martech
Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.
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Leroy Merlin & Zitcha venture into South African retail media market
Wed, 27th Mar 2024
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meta
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customer interactions
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google
Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.