Customer Interactions stories
Amazon Connect adds Generative AI features to enhance CX
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
The significance of the client portal for creating a dynamic legal firm
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
Lack of central data storage hinders customer support, reveals Sprinklr report
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats
Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.
Kiwi Agri business chooses SugarCRM for sales automation transformation
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
NICE acquires LiveVox, bolstering customer experience with AI integration
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.
Blackpearl Group launches innovative data service amid success
Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.
NICE announces the spring 2023 release of AI-powered CXone
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.