Customer Satisfaction stories
Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.
Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.
UK shoppers willing to pay more for seamless cross-channel retail, with younger consumers leading demand for friction-free journeys and consistent payments.
European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
Ecommerce agency PushON hires Emma Gunn and Emily Harris to bolster its growing Manchester team after reporting 40% annual growth.
Bybit EU taps Fourthline to streamline EEA customer checks as MiCA raises the bar for crypto onboarding and compliance in Austria.
Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.
Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Twilio poll finds 85% of Australian marketing and customer experience leaders say fragmented tech is slowing AI agent productivity and returns.
Zyxel wins top firewall spot in techconsult's latest user survey, while also landing among the leading VPN vendors for ease of use and support.
PagerDuty says Australia and New Zealand firms are lifting resilience spend and AI use, while keeping people in charge of critical recovery decisions.
CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.
CTERA earns Gartner peer-backed recognition as hybrid cloud storage demand rises across branch offices, data centres and public cloud environments.
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
Changi Airport revamps digital search with OpenSearch, slashing zero-result queries and unifying travel, service and retail discovery.
Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.