Employee Experience (EX) stories - Page 2

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

Australian firms lose 1.3 workdays monthly per employee to tech issues, causing revenue losses and higher staff turnover, says new industry research.

Despite 81% of Australian business leaders valuing branding as vital, only 16% plan to boost investment, revealing a gap between belief and action.

Two-thirds of routine HR tasks in Singapore will be automated by 2026, but concerns over AI fairness and compliance linger among leaders.

A survey of 164 Australian CEOs finds 81% value branding, yet only 16% plan to boost brand investment, highlighting a gap in structured brand management.

WorkBuzz has launched Perspectives, an AI tool that swiftly decodes employee survey feedback into actionable insights for business leaders and HR teams.

Dyna.Ai will showcase its AI tools for finance at Singapore Fintech Festival 2025, highlighting real-world applications driving efficiency and growth in the sector.

Manhattan Associates has been ranked among Singapore's top five workplaces for 2025, with all employees reporting a positive and inclusive work environment.

Direct AI experience boosts optimism among 60% of US logistics staff, with 93% of frequent users viewing AI's impact positively in freight operations.

AI is revolutionising employee experience measurement in UK firms, shifting from annual surveys to real-time insights that boost morale and retention.

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

Qualtrics appoints AI veterans and pledges USD $500 million to advance purpose-built AI for transforming customer and employee experience management.

Zapier has named Brandon Sammut as its first Chief People & AI Transformation Officer to champion a culture-first approach to AI adoption and workplace change.

ControlUp has launched customisable dashboards in its ONE platform, offering real-time and historical data insights to enhance digital employee experience management.

Cloudflare has appointed Pat Breen as Area Vice President for Australia and New Zealand to drive growth and strengthen regional operations.

Qualtrics appoints Raen Lim as Managing Director for Asia Pacific and Japan to drive growth and AI adoption across the region's diverse markets.

Nearly all Australian finance teams using AI and automation report measurable benefits, including productivity and revenue growth, finds new research.

The Choctaw Nation uses Oracle AI to boost efficiency, automate services, and preserve their language, benefiting over 250,000 tribal members in Oklahoma.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.