Employee Experience (EX) stories - Page 7

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

WorkBuzz has acquired Agenda Consulting to enhance engagement services for global not-for-profits, combining expertise to support employee and volunteer experiences.

Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.

Riverbed has partnered with Intel to launch Aternity, a solution enhancing device observability via Intel Thunderbolt and Wi-Fi technologies, set for limited release by late 2024.

A recent survey reveals that 45% of New Zealand office workers would reconsider their jobs if work-from-home options were reduced, highlighting a shift in workplace preferences.

A new Salesforce study reveals five AI personas in Singapore's workforce, highlighting how employees engage with artificial intelligence in their roles.

ControlUp has been named the top Digital Employee Experience solution by the DaaS Like a Pro 2024-2025 report, used by 24% of contributors.

Australia's retail sector sees cautious growth amid falling inflation, with technology seen as key to cutting costs and boosting efficiency.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.

Logicalis has appointed Arissa Wong as Vice President of Human Resources for the APAC region, aiming to enhance employee experience and talent strategies.

Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

IDHL moves into a 9,600 sq ft space at 10 South Parade, Leeds, with a new 10-year lease, doubling its office size to support its 400-strong workforce.