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Gen Z 'Returniture' trend piles pressure on UK retailers
Digital Transformation

Gen Z 'Returniture' trend piles pressure on UK retailers

Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
UK shoppers want AI for deliveries but demand transparency & choice
Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
UK brands ramp up influencer budgets with focus on micro-creators
Artificial Intelligence

UK brands ramp up influencer budgets with focus on micro-creators

UK brands plan to boost influencer marketing budgets in 2026, focusing on micro-influencers and tech-driven campaigns for better engagement and ROI.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
Instagram safety campaign blocked over Meta influence concerns
Marketing Technologies

Instagram safety campaign blocked over Meta influence concerns

An Instagram safety campaign has been blocked by advertisers over fears it might upset Meta, highlighting Big Tech's influence in advertising decisions.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Max Klymenko wins top RØDE award as creator of the year
Gaming

Max Klymenko wins top RØDE award as creator of the year

Max Klymenko, a UK creator, won the RØDE Creator of the Year Award and USD $25,000 for his popular Career Ladder series educating Gen Z audiences.

By Melania Watson • 3 min read • Fri, 21st Nov 2025
How marketers must handle search in an AI world
Partner Programmes

How marketers must handle search in an AI world

Marketers must evolve search strategies, blending proven tactics with AI trends to thrive amid Google's shift to AI-driven search landscapes.

By Rich Harper • 4 min read • Wed, 19th Nov 2025

Global Stories

Instagram stories

Revolutionising creator - Audience monetisation through multilingual messaging
Data Analytics

Revolutionising creator - Audience monetisation through multilingual messaging

Msg1 introduces multilingual messaging to help creators monetise meaningful, direct conversations with global audiences beyond language barriers.

By David Hayes • 5 min read • Tue, 25th Nov 2025
Beyond the booking: How travel brands will win customers in 2026
Customer Experience

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Adam Furness • 4 min read • Fri, 21st Nov 2025
Australians risk scams as poor cyber habits cost AUD $87,000
Mobile Device Management

Australians risk scams as poor cyber habits cost AUD $87,000

Australians lost over AUD $87,000 to scams last year, with risky cyber habits like password reuse and oversharing on social media putting many at threat.

By Melvin Hipolito • 4 min read • Tue, 18th Nov 2025
AI, social media & flexible payments to drive festive shopping
Crypto

AI, social media & flexible payments to drive festive shopping

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

By Catherine Knowles • 4 min read • Fri, 14th Nov 2025
Instagram posts fuel surge in money mule recruitment schemes
Risk & Compliance

Instagram posts fuel surge in money mule recruitment schemes

Nearly 24% of Instagram posts tagged as 'quick-money' offers are linked to money mule recruitment, posing major challenges for law enforcement and platforms.

By Sean Mitchell • 4 min read • Thu, 13th Nov 2025
RØDE opens public voting for Creator of the Year Awards 2024
YouTube

RØDE opens public voting for Creator of the Year Awards 2024

Public voting is now open for RØDE's Creator of the Year Awards 2024, recognising digital content creators across YouTube, Instagram, TikTok and more.

By Sean Mitchell • 2 min read • Wed, 12th Nov 2025

Stories from Other Regions

Instagram stories

Australian retailers face holiday surge in cyber scams & threats
Ransomware

Australian retailers face holiday surge in cyber scams & threats

Australian retailers brace for a spike in cyber scams and sophisticated attacks exploiting the busy holiday shopping season, warns cybersecurity experts.

By Kaleah Salmon • 4 min read • Fri, 28th Nov 2025
Young Australians at greatest risk as holiday cyber scams surge
Advanced Persistent Threat Protection

Young Australians at greatest risk as holiday cyber scams surge

Young Australians are most at risk as holiday online shopping scams surge, with Gen Z and Millennials more likely to engage in risky cyber behaviours this season.

By Melania Watson • 3 min read • Tue, 25th Nov 2025
Why Physical Branding Must Match Your Digital Ambition
Customer Experience

Why Physical Branding Must Match Your Digital Ambition

As small businesses surge in Australia, aligning physical branding with digital presence is now essential for customer trust, loyalty and growth.

By Linda McDonald • 4 min read • Fri, 21st Nov 2025
Babeltext aims to bring accessible AI to billions via messaging
Customer Experience

Babeltext aims to bring accessible AI to billions via messaging

Sydney-based Babeltext is expanding AI access to over 6.9 billion mobile users by enabling seamless, multilingual interactions via messaging apps and basic phones.

By Melania Watson • 3 min read • Fri, 21st Nov 2025