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Smart Communications rolls out governance-first AI tools
Digital Transformation

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026
FTSE AIM-100 firms lag on AI, with only 1% truly ready
Digital Transformation

FTSE AIM-100 firms lag on AI, with only 1% truly ready

Only 1% of FTSE AIM-100 firms have AI embedded in core operations, as poor data governance and weak strategy stall wider adoption.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Yubico urges EU financial firms to ditch legacy MFA
Multi-factor authentication

Yubico urges EU financial firms to ditch legacy MFA

Yubico warns EU financial firms that DORA-era resilience demands phish-resistant passkeys, not passwords and legacy MFA still rife in banks.

By Mark Tarre • 4 min read • Mon, 19th Jan 2026
Targa Telematics links OEM data to Motability fleet
Data Protection

Targa Telematics links OEM data to Motability fleet

Targa Telematics will feed carmaker data into Motability's fleet systems to boost vehicle health monitoring, safety and uptime for disabled drivers.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026

Global Stories

Insurance stories

Smart Communications debuts AI tools for compliance-led CX
Document Management

Smart Communications debuts AI tools for compliance-led CX

Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Coverbase & Crowe team up on AI vendor risk checks
Digital Transformation

Coverbase & Crowe team up on AI vendor risk checks

Coverbase and Crowe forge AI-focused partnership to streamline vendor risk reviews and procurement oversight in tightly regulated sectors.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Smart Communications names Heidi Johnson AI leader
Digital Transformation

Smart Communications names Heidi Johnson AI leader

Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.

By Kaleah Salmon • 2 min read • Fri, 30th Jan 2026
Smart Communications names Heidi Johnson to lead AI push
Data Protection

Smart Communications names Heidi Johnson to lead AI push

Smart Communications appoints Heidi Johnson as chief product and technology officer to spearhead its next phase of AI-led innovation.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026
ServiceNow deepens Claude AI integration across work
Platform-as-a-Service

ServiceNow deepens Claude AI integration across work

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Wild Tech strengthens APAC growth with new C suite
Customer Relationship Management

Wild Tech strengthens APAC growth with new C suite

Wild Tech bolsters APAC expansion, appointing three new C-suite leaders to drive AI-led solutions, operations and revenue growth.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
Persistent revenue grows as AI, cloud deals accelerate
Customer Relationship Management

Persistent revenue grows as AI, cloud deals accelerate

Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 22nd Jan 2026
Synechron unveils Agentic AI suite for regulated sectors
Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Banks hit by costly outages as AI drives observability
DevOps

Banks hit by costly outages as AI drives observability

Banks face outages costing USD $1.8 million an hour as New Relic says AI-driven observability becomes vital for risk, CX and resilience.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 21st Jan 2026
Integrity360 buys Advantus360 to launch Canada hub
Firewalls

Integrity360 buys Advantus360 to launch Canada hub

Integrity360 acquires Calgary-based Advantus360 to spearhead its North American push and launch a new cyber hub for Canada and the US.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 20th Jan 2026
Forrester tips cloud & generative AI to fuel IT boom
Manufacturing

Forrester tips cloud & generative AI to fuel IT boom

Global IT services spending will rise 4.8% annually to 2029 as cloud infrastructure and generative AI reshape enterprise technology demand.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026

Stories from Other Regions

Insurance stories

Fiddler raises $30m Series C to power the control plane for AI Agents
Digital Transformation

Fiddler raises $30m Series C to power the control plane for AI Agents

Fiddler raises USD $30m to expand its AI agent control plane, targeting governance, security and observability for complex enterprise systems.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Mphasis lifts Q3 revenue as AI deals top USD $428m
Digital Transformation

Mphasis lifts Q3 revenue as AI deals top USD $428m

Mphasis Q3 revenue rises on AI-led projects as it secures new deals worth USD $428m, boosting growth despite flat sequential profit.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026