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IT service management (ITSM) stories

Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Acceldata and ServiceNow link data quality scores to AI workflows, aiming to help enterprises spot unreliable data and speed issue resolution.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

KPMG and ServiceNow expand alliance with USD $40 million agreement to speed AI workflows across finance, HR and IT.

By Sean Mitchell • 4 min read • Yesterday
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.

By Sofiah Nichole Salivio • 5 min read • Yesterday
Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Tanium teams up with ServiceNow on autonomous IT tool linking live endpoint data to workflows, aiming to cut MTTR and speed patching.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Extreme expands AI networking platform with Agent ONE
Firewalls

Extreme expands AI networking platform with Agent ONE

Extreme broadens Platform ONE with third-party device management, built-in security and AI agents as it pushes towards autonomous network operations.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
HPE adds autonomous networking functions to Mist & Aruba
Firewalls

HPE adds autonomous networking functions to Mist & Aruba

HPE rolls out autonomous networking tools across Mist and Aruba Central, adding self-healing actions, security checks and Wi-Fi optimisation.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
Tanium, ServiceNow launch autonomous IT operations tool
Software-as-a-Service

Tanium, ServiceNow launch autonomous IT operations tool

Tanium and ServiceNow unveil ITOM AI Prime powered by Tanium, promising live endpoint data, governed remediation and faster patching for enterprises.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Cloudera launches zero-copy connector for ServiceNow
Data Protection

Cloudera launches zero-copy connector for ServiceNow

Cloudera and ServiceNow deepen partnership with a zero-copy connector aimed at governed AI workflows, hybrid data control and traceable automation.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

New Relic adds AI knowledge layer to observability platform, helping engineers and agents link live telemetry with past incidents, changes and service data.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
LogicMonitor adds IBM watsonx & Red Hat to Edwin AI
DevOps

LogicMonitor adds IBM watsonx & Red Hat to Edwin AI

LogicMonitor links IBM watsonx and Red Hat Ansible Automation Platform to Edwin AI to speed incident detection, playbook generation and remediation.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

Splashtop and Rippling bring remote desktop control into device management, giving IT teams one-click support for Mac and Windows devices.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
PDQ adds software visibility & workflow integrations
IT Automation

PDQ adds software visibility & workflow integrations

PDQ adds PowerShell scanning, software inventory and Jira, Freshworks and Zapier links to give IT teams more control over endpoint management.

By Catherine Knowles • 3 min read • Last week
PDQ adds software visibility tools & workflow integrations
IT Automation

PDQ adds software visibility tools & workflow integrations

PDQ adds PowerShell Scanner and Jira links as it boosts software visibility, package organisation and support tools for IT teams.

By Sean Mitchell • 3 min read • Last week
Digitate named a Leader in IDC's AIOps 2026 review
Hybrid Cloud

Digitate named a Leader in IDC's AIOps 2026 review

Digitate's ignio 7.0 gains IDC recognition for autonomous IT operations, with the analyst praising its governed AI agents and business-linked AIOps.

By Shannon Williams • 4 min read • Last week
Eptura adds AI tools & real-time workplace analytics
Data Analytics

Eptura adds AI tools & real-time workplace analytics

Eptura rolls out AI assistants and live workplace analytics to unify desk, asset and space data for facility teams.

By Shannon Williams • 4 min read • Last week
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.

By Sofiah Nichole Salivio • 4 min read • Last week
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.

By Shannon Williams • 4 min read • Last week

Stories from Other Regions

IT service management (ITSM) stories

eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

By Karen Joy Bacudo • 4 min read • Last week