Global IT service management (ITSM) stories
Kyndryl bolsters Kyndryl Bridge with agentic AI to spot IT risks early, helping customers avert outages and cut downtime costs.
Acceldata and ServiceNow link data quality scores to AI workflows, aiming to help enterprises spot unreliable data and speed issue resolution.
KPMG and ServiceNow expand alliance with USD $40 million agreement to speed AI workflows across finance, HR and IT.
ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.
Tanium teams up with ServiceNow on autonomous IT tool linking live endpoint data to workflows, aiming to cut MTTR and speed patching.
Extreme broadens Platform ONE with third-party device management, built-in security and AI agents as it pushes towards autonomous network operations.
HPE rolls out autonomous networking tools across Mist and Aruba Central, adding self-healing actions, security checks and Wi-Fi optimisation.
Tanium and ServiceNow unveil ITOM AI Prime powered by Tanium, promising live endpoint data, governed remediation and faster patching for enterprises.
Cloudera and ServiceNow deepen partnership with a zero-copy connector aimed at governed AI workflows, hybrid data control and traceable automation.
New Relic adds AI knowledge layer to observability platform, helping engineers and agents link live telemetry with past incidents, changes and service data.
LogicMonitor links IBM watsonx and Red Hat Ansible Automation Platform to Edwin AI to speed incident detection, playbook generation and remediation.
Splashtop and Rippling bring remote desktop control into device management, giving IT teams one-click support for Mac and Windows devices.
PDQ adds PowerShell scanning, software inventory and Jira, Freshworks and Zapier links to give IT teams more control over endpoint management.
PDQ adds PowerShell Scanner and Jira links as it boosts software visibility, package organisation and support tools for IT teams.
Digitate's ignio 7.0 gains IDC recognition for autonomous IT operations, with the analyst praising its governed AI agents and business-linked AIOps.
Eptura rolls out AI assistants and live workplace analytics to unify desk, asset and space data for facility teams.
Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.
GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.
Ataccama and ServiceNow have teamed up to surface quality scores, alerts and lineage inside Data Catalog, helping users and AI agents judge data before use.
Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.
