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IT service management (ITSM) stories

Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024
Xalient launches next-generation AIOps platform Martina 2.0
Platform-as-a-Service

Xalient launches next-generation AIOps platform Martina 2.0

The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.

By Gaurav Sharma • 4 min read • Fri, 28th Apr 2023

Global Stories

IT service management (ITSM) stories

Delinea announces 400 new features for its Privileged Access Management platform
Security Information and Event Management

Delinea announces 400 new features for its Privileged Access Management platform

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Digital Transformation

ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023
SolarWinds report reveals ITSM could save 23 hours a week
Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023
Bitkub Exchange selects Freshworks to boost customer support
Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
SolarWinds announces first ITSM data centre in Australia
Software-as-a-Service

SolarWinds announces first ITSM data centre in Australia

SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.

By Catherine Knowles • 3 min read • Wed, 15th Mar 2023
Ivanti named leader in the 2022 Gartner Magic Quadrant
Artificial Intelligence

Ivanti named leader in the 2022 Gartner Magic Quadrant

Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022
Eradicating 'App Fatigue' and retention problems through implementing no-code ITSM
Application Performance Monitoring

Eradicating 'App Fatigue' and retention problems through implementing no-code ITSM

Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.

By Penelope Feros • 4 min read • Fri, 23rd Sep 2022
Video: 10 Minute IT Jams - Introducing Servicely
Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022
SmartBear appoints Anthony Bryce as product management vice president
Artificial Intelligence

SmartBear appoints Anthony Bryce as product management vice president

Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.

By Zach Thompson • 2 min read • Fri, 26th Aug 2022
IT service teams still struggling two years into pandemic
Unified Communications

IT service teams still struggling two years into pandemic

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.

By Catherine Knowles • 3 min read • Fri, 29th Apr 2022
Airwallex makes key leadership hires, growing US team
Fintech

Airwallex makes key leadership hires, growing US team

Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company's presence in the US.

By Zach Thompson • 3 min read • Wed, 9th Feb 2022
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine

Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant

ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

By Ryan Morris-Reade • 3 min read • Mon, 13th Sep 2021
Ivanti launches IT service desk integration with Citrix Workspace
Virtualisation

Ivanti launches IT service desk integration with Citrix Workspace

Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.

By Staff Writer • 2 min read • Wed, 16th Jun 2021

Stories from Other Regions

IT service management (ITSM) stories

Konica Minolta Australia launches Insight Hub for enhanced IT services
EduTech

Konica Minolta Australia launches Insight Hub for enhanced IT services

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023
Empired wins $59M, multi-year contract with Water Corporation
Microsoft

Empired wins $59M, multi-year contract with Water Corporation

Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.

By Catherine Knowles • 3 min read • Wed, 2nd Feb 2022