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IT service management (ITSM) stories

Unisys disputes Fujitsu ISO 20000 claim
Unisys

Unisys disputes Fujitsu ISO 20000 claim

Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.

By Staff Writer • 4 min read • Tue, 12th Apr 2011
Can you manage?
Inland Revenue Department

Can you manage?

IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.

By Staff Writer • 6 min read • Thu, 1st Jul 2010
Conference packs four days into two
Unified Communications

Conference packs four days into two

Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.

By Staff Writer • 3 min read • Tue, 13th Oct 2009
Service with a smile
IT service management

Service with a smile

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Stories from Other Regions

IT service management (ITSM) stories

TelstraClear upgrades IT service management
iPad

TelstraClear upgrades IT service management

TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.

By Staff Writer • 1 min read • Wed, 1st Dec 2010