Knowledge Management stories - Page 2
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Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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ecm
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document management
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martech
Nitro's report reveals inefficient document workflows are causing high stress among knowledge workers, leading to potential job dissatisfaction and turnover.
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Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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uc
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data analytics
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martech
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
![Story image](../../../../../uploads/story/2018/11/07/preview_ThinkstockPhotos-637204064.webp)
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
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Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
![Story image](../../../../../uploads/story/2017/05/11/preview_ThinkstockPhotos-618188092.webp)
Letter from the editor: Changing of the guard and on to newer, more exciting things
Fri, 12th May 2017
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cx
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fintechs
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martech
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
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Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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it automation
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ai
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zendesk
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
![Story image](../../../../../uploads/story/2017/04/27/preview_rating.webp)
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
![Story image](../../../../../uploads/story/2014/12/05/preview_GettyImages-1153898634.webp)
A loyal customer
Mon, 1st Feb 2010
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smb
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knowledge management
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idc
In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.
![Story image](../../../../../uploads/story/2014/12/05/preview_karen_monks1.webp)
GeekGirl on best practice and benchmarking
Wed, 1st Jul 2009
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ict
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social media
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collaboration
Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.
![Story image](../../../../../uploads/story/2014/12/05/preview_service_with_smile.webp)
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
![Story image](../../../../../uploads/story/2014/12/05/preview_GettyImages-1204145419.webp)
So you’ve been asked to do an interview
Fri, 1st Sep 2006
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knowledge management
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media
Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.