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Loyalty programmes stories

Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
383 Group & LION+MASON merge for AI-powered product design
Digital Transformation

383 Group & LION+MASON merge for AI-powered product design

383 Group and LION+MASON have merged to create a new firm focused on AI-driven, human-centred digital product design across Birmingham, Leeds and London.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
Stampede & Square launch PayOS to boost hospitality personalisation
Customer Experience

Stampede & Square launch PayOS to boost hospitality personalisation

Stampede has partnered with Square to launch PayOS, a unified hospitality platform integrating sales, payments, and guest data to boost customer engagement and revenue.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025
UK consumers & SMBs seek smarter, flexible payment solutions
Crypto

UK consumers & SMBs seek smarter, flexible payment solutions

UK consumers and SMBs increasingly seek flexible, AI-powered payment solutions that offer personalised convenience and support cash flow amid funding challenges.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025
Unlocking Black Friday and Cyber Monday success: Your essential guide
Customer Experience

Unlocking Black Friday and Cyber Monday success: Your essential guide

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.

By Jess New • 3 min read • Thu, 11th Sep 2025

Global Stories

Loyalty programmes stories

XCCommerce nominated for award for unified retail experience
Customer Experience

XCCommerce nominated for award for unified retail experience

XCCommerce has been nominated for the Best Unified Customer Experience award for its platform enabling seamless, omnichannel retail promotions across all customer touchpoints.

By Sean Mitchell • 2 min read • Sat, 22nd Nov 2025
Beyond the booking: How travel brands will win customers in 2026
Customer Experience

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Adam Furness • 4 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Adyen unveils robust payment terminals for retail & hospitality
Customer Experience

Adyen unveils robust payment terminals for retail & hospitality

Adyen launches durable S1E4 Pro and versatile S1F4 Pro payment terminals, designed to boost efficiency in retail, hospitality, and beauty sectors.

By Melvin Hipolito • 3 min read • Mon, 10th Nov 2025
APAC drives m-commerce growth as brands target user loyalty
Marketing Technologies

APAC drives m-commerce growth as brands target user loyalty

APAC leads mobile commerce growth with a 13% rise in app installs, as brands shift focus to loyalty and AI-driven user engagement in 2025.

By Catherine Knowles • 3 min read • Fri, 8th Aug 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025

Stories from Other Regions

Loyalty programmes stories

AI tipped to improve US food brands' efficiency amid tech hurdles
Customer Relationship Management

AI tipped to improve US food brands' efficiency amid tech hurdles

Nearly half of US food brands expect AI to boost efficiency, yet many face hurdles like fragmented data systems and staff training challenges.

By Shannon Williams • 4 min read • Fri, 14th Nov 2025
WestJet & TELUS unite loyalty schemes for travel & tech perks
Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025
Australians poised to spend as rates fall but want better deals
Customer Experience

Australians poised to spend as rates fall but want better deals

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Indosat launches AI semantic search with Google Cloud support
Digital Transformation

Indosat launches AI semantic search with Google Cloud support

Indosat has introduced an AI-powered Semantic Search in its apps, using Google Cloud's Vertex AI to personalise service and product recommendations for users.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025