Matthew Jorgensen stories

Matthew Jorgensen has been actively exploring the intersection of technology and business operations in his recent writings. His latest piece, 'Contact Company selects Calabrio WFM to power BPO operations', sheds light on how companies are increasingly relying on automated solutions to streamline their contact centre processes.

Jorgensen's stories offer valuable insights into the evolving landscape of business process outsourcing (BPO) and the role of data-driven tools in enhancing operational efficiency. Readers can gain a deeper understanding of how these technological advancements are reshaping industry standards and meeting the complexities of a growing client base.