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UK consumers value store loyalty over brands, research shows
Customer service

UK consumers value store loyalty over brands, research shows

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

By Shannon Williams • 3 min read • Fri, 30th May 2025
Emotional spending boosts local luxury as Brits shun big brands
Instagram

Emotional spending boosts local luxury as Brits shun big brands

Shoppers increasingly favour local luxury, with £41 billion spent annually on emotion-driven impulse buys, signalling a shift from big brands to local products.

By Shannon Williams • 3 min read • Thu, 29th May 2025
More than half of UK consumers abandon brands over bad apps
Customer Experience

More than half of UK consumers abandon brands over bad apps

Research by Amplitude shows 58% of UK consumers abandon brands after app glitches, prioritising seamless functionality over sleek design to keep loyalty.

By Shannon Williams • 3 min read • Thu, 22nd May 2025

Global Stories

Millennials stories

Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
Consumers cut spending as inflation & tariffs hit groceries
Supply Chain

Consumers cut spending as inflation & tariffs hit groceries

Rising inflation and tariffs are forcing global consumers to cut grocery spending, shift to discount retailers, and reduce purchases across several retail categories.

By Sean Mitchell • 5 min read • Wed, 18th Jun 2025
AI reshaping traditional sectors like insurance & travel
Artificial Intelligence

AI reshaping traditional sectors like insurance & travel

Artificial intelligence is revolutionising the way sectors operate, and embracing the technology is now essential for unlocking its full potential.

By Shannon Williams • 4 min read • Tue, 10th Jun 2025
Video & influencer strategies seen as key for B2B marketers
Customer Experience

Video & influencer strategies seen as key for B2B marketers

LinkedIn research reveals Asia-Pacific B2B marketers prioritise video and influencer strategies to capture attention amid growing campaign challenges.

By Catherine Knowles • 5 min read • Fri, 6th Jun 2025
Technology helps bridge generational gaps in workplace learning
Education, Learning & Training

Technology helps bridge generational gaps in workplace learning

Most L&D professionals find engaging Baby Boomers hardest in multi-generational workforces, with tech seen as key to personalised learning solutions, LearnUpon finds.

By Shannon Williams • 3 min read • Thu, 15th May 2025

Stories from Other Regions

Millennials stories

Australian firms face challenge of managing generational divides
Digital Transformation

Australian firms face challenge of managing generational divides

Nearly all Australian employers face challenges managing generational divides, with 29% citing varied tech skills as the top issue in multigenerational teams.

By Shannon Williams • 3 min read • Tue, 24th Jun 2025
Gen MZ Australians spend AUD $9.2 billion on smart home tech
Smart Home

Gen MZ Australians spend AUD $9.2 billion on smart home tech

Gen MZ Australians spent AUD $9.2 billion on smart home tech last year, using devices to care for children, pets, and plants in daily routines.

By Jed Nykolle Harme • 4 min read • Tue, 17th Jun 2025
Samsung highlights 'Unsung Snappers', unveils Galaxy S25 Edge
Samsung

Samsung highlights 'Unsung Snappers', unveils Galaxy S25 Edge

Samsung spotlights 'Unsung Snappers' who take photos for others, launching Galaxy S25 Edge with AI tools to ease capturing perfect moments.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025
Air New Zealand named most attractive employer for 2025
Human Capital Management

Air New Zealand named most attractive employer for 2025

Air New Zealand has been named New Zealand's Most Attractive Employer for 2025, marking its third consecutive win in the Randstad Employer Branding Research.

By Melania Watson • 6 min read • Wed, 11th Jun 2025
Australians set to spend AUD $10.5 billion in EOFY sales
Payment Technologies

Australians set to spend AUD $10.5 billion in EOFY sales

Seventy-one per cent of Australians plan to shop in EOFY sales, with spending expected to hit AUD $10.5 billion amid rising cost-of-living pressures.

By Jed Nykolle Harme • 3 min read • Fri, 6th Jun 2025
Australian investors drive record US options trading surge
Stock Market

Australian investors drive record US options trading surge

Australian investors surge into US options trading with a 62.7% rise despite market volatility, trading USD $116.5 million in contracts in H1 2025.

By Sean Mitchell • 3 min read • Fri, 30th May 2025
AI use in Australian shopping soars, with one in three onboard
Customer Experience

AI use in Australian shopping soars, with one in three onboard

One in three Australians now use AI for shopping tasks like choosing outfits and planning meals, with adoption up 45% in the past year, study finds.

By Shannon Williams • 3 min read • Fri, 23rd May 2025
AI shopping adoption in Canada grows 44% in one year
Fintech

AI shopping adoption in Canada grows 44% in one year

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

By Catherine Knowles • 4 min read • Thu, 22nd May 2025
Australians urged to prepare as BNPL credit reporting changes
Buy Now Pay Later

Australians urged to prepare as BNPL credit reporting changes

Australia's new BNPL rules from June 2025 bring protections but leave credit reporting and borrowing impact unclear for millions of users.

By Melania Watson • 4 min read • Fri, 16th May 2025