Olle Düring, stories

Olle Düring is an author who has a keen focus on the evolving landscape of business process outsourcing (BPO) and contact center solutions. In his recent works, he sheds light on the strategic choices companies make to enhance operational efficiency and customer service through technology.

By exploring Düring's stories, readers can gain insights into how organizations leverage automated, data-driven solutions like Calabrio’s WFM to address the complexities of modern customer interactions. His narratives provide a deeper understanding of the challenges and innovations within the contact center industry.