Speech analytics stories
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_4dc790a2a99bf3ef4370.webp)
Mihup.ai unveils AI suite to boost contact centre efficiency
4 days ago
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martech
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private cloud
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cdp
Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.
![Story image](../../../../../uploads/story/2024/02/02/preview_img-3xpA7qGAHQpksRGltHqlmoLV.webp)
Zoom enhances AI Companion capabilities for improved productivity
Fri, 2nd Feb 2024
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ai
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zoom
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connectivity
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
![Story image](../../../../../uploads/story/2024/01/10/preview_img-A9ze8Ob5WjjlpqKfWtEkDiVq.webp)
MSI Reproductive Choices & IPI push digital transformation forward
Wed, 10th Jan 2024
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digital transformation
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devops
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apm
MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.
![Story image](../../../../../uploads/story/2018/03/02/preview_customer_service.webp)
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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uc
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crm
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martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.