Voice Analytics stories
Tollring unveils AI tools for customer conversation analysis
4 days ago
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
Mitel unveils AI-powered communication analysis solution
Fri, 11th Oct 2024
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cx
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martech
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genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Tollring & Amity Solutions form strategic AI alliance
Wed, 7th Aug 2024
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cx
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martech
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genai
Tollring inks a strategic equity alliance with Amity Solutions to enhance its voice analytics with Generative AI, aiming for global expansion.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Q&A: Nemesysco explores the future of voice analytics
Fri, 20th Aug 2021
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uc
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healthtech
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contact centre
Voice analytics could be the key to supporting employee wellness, according to Lior Doron, Director of HR Solutions at Nemesysco.
Red Box gains compliance boost with new partnership
Wed, 13th Feb 2019
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cloud services
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voice
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voice analytics
By partnering with Global Relay, voice platform provider Red Box is improving the security of its offerings for high-value and risk voice data.