Workforce Technology stories
UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.
Personnel Checks buys Manchester-based Know Your Candidate, gaining 2,000 SME clients and a second UK base in a six-figure deal.
UK transport and storage firms turn their backs on homeworking, with uptake plunging as other sectors stick with flexible work models.
Smarter workplace tech is helping firms curb burnout by tracking workloads, boosting financial clarity and opening fairer paths to progression.
AI and tech upheaval is piling pressure on UK business leaders, with most saying their roles have become far more complex since 2020.
Payroll blunders leave UK staff missing bills, borrowing to cope and eyeing the exit ahead of new HMRC rules in April 2026.
Modulr and HiBob link payroll and payments in one embedded workflow to cut errors, ease pay day pressure and boost employee trust.
Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Warehouse automation shifts from a discretionary cost play to a strategic necessity as labour shortages and weak productivity squeeze ANZ firms.
Lyten buys Northvolt's Swedish battery assets in a USD $5bn deal, planning a Skellefteå hub fusing cell plants with vast AI data centres.
Industrial engineer-turned-COO Stephanie Davis Neill explains how an operator mindset shapes adaptable, people-centred tech leadership.
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Irish-founded Nory opens a New York HQ to spearhead a US rollout of its AI platform aimed at cutting costs for pressured restaurants.
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
Humanforce launches automated rewards and recognition tools to help frontline employers tackle high turnover, engagement and compliance gaps.
Seatrium adopts Workday HCM to standardise HR for 24,000 staff, using AI and automation to speed workforce planning across global sites.
US small firms are leaning on AI to slash admin costs and free staff for higher-value work, avoiding deeper headcount cuts for now.
Kinatico launches AI-powered Compliance platform to simplify workforce checks, promising real-time oversight for Australian employers.