Zendesk stories
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Zendesk launches outcome-based pricing model for AI agents
Last week
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ai
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ai agents
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zendesk
Zendesk launches an outcome-based pricing model for its AI agents, aligning costs with resolved issues to enhance transparency and ensure tangible returns.
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Zendesk launches Relay to enhance outbound communication
Last month
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cx
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martech
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sms
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
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Zendesk & Meta boost proactive customer communication with Relay
Last month
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cx
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martech
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zendesk
Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.
![Story image](../../../../../uploads/story/2024/08/22/preview_techday_c48d63a9cbf5e9008eb9.webp)
UK CX leaders anticipate AI will redefine customer service
Last month
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martech
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cx
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ai
Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.
![Story image](../../../../../uploads/story/2024/08/13/preview_Lila_Tretikov_Headshot.webp)
Zendesk appoints Lila Tretikov to board of directors
Last month
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crm
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cx
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martech
Zendesk appoints AI strategy expert Lila Tretikov to its Board of Directors, enhancing the company's focus on leveraging AI to boost customer experience.
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AI to transform customer service, predicts Zendesk report
Mon, 29th Jul 2024
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martech
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cx
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ai
AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.
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Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
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Netwealth & Appian launch AI-driven system to streamline services
Wed, 19th Jun 2024
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low-code
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ai
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software development
Netwealth and Appian partner to launch AI-driven Netflow system, aiming to streamline operations, improve client services, and boost efficiency.
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AI investment surges among European startups despite challenges
Fri, 14th Jun 2024
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data analytics
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hyperscale
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public cloud
Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.
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DeepL debuts enterprise AI to enhance ROI & data security
Tue, 11th Jun 2024
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martech
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risk & compliance
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cdp
DeepL has launched DeepL for Enterprise, enhancing AI solutions for organisations with custom glossaries, security features, and up to 345% ROI.
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Adaptive Shield expands SSPM platform for complex data security
Thu, 30th May 2024
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martech
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cdp
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cybersecurity
Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.
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DeepL secures $300m investment, valuation reaches $2 billion
Fri, 24th May 2024
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ai
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digital transformation
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ivp
Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.
![Story image](../../../../../uploads/story/2024/05/02/preview_img-1JPwAX0CarFFLZvDKePUPuWm.webp)
RingCentral launches AI-powered contact centre RingCX in Australia
Fri, 3rd May 2024
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uc
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martech
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omnichannel
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
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Keepit expands Swiss footprint with two new data centres
Thu, 11th Apr 2024
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saas
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hyperscale
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martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
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PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Thu, 28th Mar 2024
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uc
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devops
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apm
PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
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How voice recognition technology can transform customer experience in Australia
Wed, 27th Mar 2024
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cx
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martech
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customer service
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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Yellow.ai unveils Email Automation feature for streamlined support
Mon, 4th Mar 2024
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
![Story image](../../../../../uploads/story/2024/02/09/preview_img-Kzyf6klrUSPnjya7suC1JXwU.webp)
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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KnowBe4 expands APAC team with two new sales leaders
Thu, 15th Feb 2024
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knowbe4
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lazada
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zendesk
Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.
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Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
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martech
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cx
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zendesk
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.