Bryant Dental achieves sixfold growth with Zoho One integration

UK-based medtech firm Bryant Dental has experienced a sixfold expansion due to improved operational efficiency and streamlined processes through the use of Zoho One, according to recent reports. The optical technology specialist, focused on developing systems to push beyond the limits of human vision, has achieved this growth through the consolidation of operational tasks across various departments in the company.

Committed to developing the most human-centric technology to assist clinicians worldwide, Bryant Dental was established by dentists to construct revolutionary refractive loupes. These loupes enable fellow dentists to magnify and amplify vision during patient practice while maintaining an optimal ergonomic position. The innovation has made significant strides in reducing neck or back pain issues frequently reported by clinicians.

Challenges arose from the complex manufacturing and supply process of the loupes, comprising over 150 stages. To address this and meet the company's ambition as an automation-first organisation, Bryant Dental employed Zoho One for its wide suite of unified applications and its vast ecosystem, designed for affordability, scalability, flexibility, and comprehensive solutions.

Dr. Thomas Hayes-Powell, Operations Director at Bryant Dental, heralded the implementation of the system, noting, "You can build almost anything and everything with Zoho One and no coding experience. It has enabled us to accelerate growth and serve our customers better, driving over 600 5-star glowing reviews."

Bryant Dental currently uses Zoho tools including CRM, Forms, Workdrive, Cliq and Sign to streamline operations in areas such as design, growth, manufacturing, dispatch and repair. Having automated over 200k monthly tasks with Zoho integration, the company has seen an influx of customer satisfaction while reducing errors. Furthermore, the company appreciates substantial cost savings since consolidating its operations under Zoho One.

Zoho One allows for in-house software development, eliminating the need to outsource to third-party developers. Haye-Powell added, "Zoho has always been able to scale while we've scaled. We will continue to explore further tools and develop on the platform to improve our solutions as we grow and drive our mission forwards."

The success of Bryant Dental in integrating Zoho One underlines the need for adaptable software solutions in dynamic business settings. Sachin Agrawal, Managing Director of Zoho UK, stated: "Their success exemplifies how an integrated ecosystem like Zoho One can streamline complex operations, automate tasks, and provide an exceptional customer experience."

Bryant Dental expects to continue its domestic and international growth, with Zoho One highlighted as an essential enabler for the firm's future prospects.