CI&T partners Valleys to Coast on housing system overhaul

CI&T has partnered with Valleys to Coast to modernise the housing association's core housing and repairs systems, affecting services used by more than 18,000 residents across South Wales.

Valleys to Coast manages more than 6,000 homes in Bridgend and elsewhere in South Wales. Key operational information had been held in separate housing and repairs platforms, forcing staff to transfer data manually between systems.

This limited visibility across teams, created delays in day-to-day work, increased the risk of missed tasks, and reduced the time staff could spend directly with residents.

As part of the project, CI&T connected housing and repairs data into a single real-time platform designed to serve as a shared source of information for staff. The system synchronises resident information across platforms and automates data exchange between teams.

The changes have improved the management of tenancies, repairs, and resident records, while reducing administrative pressure on frontline teams and shortening the turnaround time for empty properties.

Operational changes

One focus of the project was the handling of void properties, or homes left empty between tenancies. The new system helps teams identify these homes sooner and prepare them more quickly for incoming residents.

Frontline staff attending properties now have a clearer view of resident information before arrival. This is intended to reduce the risk of important details being overlooked and give teams a more complete picture of each tenancy when responding to queries.

The work reflects a broader trend in social housing and public-facing services, where organisations are replacing fragmented legacy systems with connected platforms to cut manual administration and improve service delivery. Housing providers have faced pressure to improve repairs performance, strengthen record-keeping, and make better use of staff time as demand for support has grown.

For Valleys to Coast, the project also forms part of a wider effort to improve transparency across teams and build a stronger digital foundation for its operations. Time and resources freed up by the changes can now be redirected towards residents and communities.

CI&T, which is listed in New York and employs more than 8,000 people across 10 countries, works with large companies and fast-growing clients on digital and technology projects. Here, its role focused on integrating existing systems rather than replacing the housing association's frontline services model.

Matt Lucas, Director of Technology, Digital & Data at Valleys to Coast, described the impact on staff and residents.

"CI&T has helped us improve the lives of real people in tough situations by creating a platform to put the right information in front of the right colleagues as soon as they need it. This step change in capability is transformative for Valleys to Coast, and we couldn't have done it alone," said Lucas.

Roberta Mota, Chief Client Officer, EMEA at CI&T, said the project addressed long-standing data issues in the housing association's systems.

"Fixing the data bottlenecks in V2C's systems has unlocked meaningful improvements for residents and teams alike. When the right information is there at the right moment, homes are ready sooner, and people feel better supported. That's the kind of impact technology should deliver - removing the friction so the focus can stay on the individual and their home," said Mota.