ControlUp named Gartner Customers’ Choice for DEX

ControlUp has been named a Customers' Choice in Gartner Peer Insights' 2025 Voice of the Customer report for digital employee experience management tools.

The London-headquartered DEX specialist said it received an overall customer rating of 4.8 out of 5 stars. The score was based on 119 reviews in the digital employee experience management tools market as of 30 September 2025.

Gartner's data showed that 94% of the customers who reviewed ControlUp indicated a willingness to recommend its ControlUp ONE platform. The company said the rating was the highest overall among all vendors in the report, with a note that it was tied at 4.8 out of 5.

The recognition sits within Gartner Peer Insights, which gathers feedback from verified end-users. The platform focuses on reviews from IT professionals and business leaders who use the products in live environments.

"Our customers have spoken, and this Customers' Choice recognition is a direct reflection of their trust in us," said Jed Ayres, CEO of ControlUp. "This recognition, we feel, holds deep meaning for everyone at ControlUp. It not only showcases the strength of our platform but, and more importantly, celebrates the real results our customers achieve every day as they deliver exceptional digital employee experiences."

Gartner Peer Insights identifies vendors that meet or exceed the market average for overall experience. It also measures user interest and adoption scores in each segment.

The Customers' Choice badge is based solely on verified end-user reviews. Gartner said the data reflects customer experience and satisfaction rather than analyst opinion.

Customer feedback

Users on Gartner Peer Insights highlighted ControlUp's ease of deployment. They also pointed to its real-time monitoring and analytics features.

One IT services professional described the product as a "DEX Gamechanger". The reviewer said ControlUp adds significant value for customers running virtual desktop infrastructure across multiple platforms.

The same review contrasted organisations that use ControlUp with those that do not. It reported a "huge" difference in outcomes for monitoring and troubleshooting.

A general management professional in the transportation industry cited its use for live monitoring. "Excellent DEX to handle live monitoring. It allows you to act and take essential decisions on the spot," the reviewer wrote.

An IT manager in the energy and utilities sector said the software had reshaped operational workflows. The review said the tool changed how the team troubleshoots devices, determines hardware specifications, and identifies trending issues.

The same reviewer said the organisation now has an entire team focused on device monitoring and issue resolution. The team uses data from ControlUp to track and address recurring problems.

Platform focus

ControlUp positions its ControlUp ONE platform as a unified product for digital employee experience management. The software gives IT teams real-time visibility into digital workplaces.

The platform monitors the health of virtual desktops. It also tracks endpoints and applications across performance and compliance criteria.

ControlUp ONE uses automation and analytics features. These aim to identify issues at an early stage and trigger remediation workflows.

The company said this approach reduces manual intervention for IT staff. It also seeks to address problems before they reach employees.

Gartner describes digital employee experience management tools as products that measure and improve employee sentiment about workplace technology. The tools also focus on the performance of company devices and applications.

According to Gartner, these products surface actionable insights. They run self-healing automations and support IT and support teams using near-real-time analysis of data from endpoints, applications, employee sentiment and organisational context.

Market context

Digital employee experience has become a priority for many large enterprises. Organisations use DEX tools to manage hybrid work environments and complex application estates.

Vendors in this market collect telemetry from devices and software. They correlate these feeds with service desk and experience data.

ControlUp said nearly 2,000 organisations now use its products. Its customer base includes more than one-third of the Fortune 100.

The company markets its platform as a way to unify DEX and IT operations. It also promotes an approach it calls Autonomous Endpoint Management.

Autonomous Endpoint Management combines monitoring, analytics and remediation. It applies these features across laptops, desktops and virtual environments.

ControlUp said it expects demand for DEX tools and automation to grow as IT teams manage larger and more distributed fleets. The company plans further development of ControlUp ONE as customers increase their use of digital experience data in day-to-day operations.