Experts urge UK Govt to prioritise AI & process intelligence

In the wake of the recent UK General Election, various industry experts have provided insights into the crucial role that technological advancements, particularly in artificial intelligence (AI) and process intelligence, could play in the country's economic and industrial strategies.

Rupal Karia, Country Leader for the UK and Ireland at Celonis, emphasised the need for the next government to focus on eliminating inefficiencies within UK businesses. He pointed out that while economic policies often focus on long-term investments in infrastructure and industrial strategies, a more immediate approach is necessary.

According to Karia, "The next government needs to channel a more immediate focus on removing inefficiencies within UK businesses, which both the private and public sector are being weighed down by." He suggested that employing process intelligence could significantly aid organisations by providing data-driven methods to enhance productivity and achieve digital transformation. This would ultimately result in more agile and efficient businesses that can support the government's economic goals.

Meanwhile, James Hall, VP & Country Manager for the UK and Ireland at Snowflake, highlighted the importance of AI regulation and investment. Hall asserted, "Investment in tech, particularly around AI, will be paramount to streamline services and enhance citizens’ lives."

He underlined the necessity of appointing Chief AI Officers across government departments to ensure AI aligns with the priorities outlined in party manifestos. Additionally, Hall proposed the creation of an AI fund to promote public-private innovations and support the commercialisation of data globally through synthetic data, which can offer substantial benefits while maintaining privacy protections.

Hall also stressed the need for specific AI regulations, particularly in sensitive sectors such as healthcare and pharmaceuticals. He argued for more stringent agreements on the use of medical data and recommended investments to manage and protect this data effectively. A dedicated office to oversee AI and data initiatives would ensure diverse voices are considered in shaping relevant policies, he suggested. This approach, Hall believes, would position the UK as a global leader in innovation while ensuring sustainable growth and safeguarding national interests.

Greg Hanson, GVP for EMEA North at Informatica, echoed these sentiments, acknowledging the transformative power of AI and data in driving growth and productivity, and referencing Former Prime Minister Tony Blair's speech in which he urged the Labour government to exploit the truly revolutionary potential of AI. 

Hanson says, "It's clear that technology offers a vital opportunity to differentiate and grow. AI and data are major trends that will enhance services, boost productivity, transform industries, and crucially drive growth and employment. Today's announcements from the Tony Blair Institute highlights a need for how the UK can remain at the forefront of disruptive technologies. And it offers reassurance about our commitment to competing as a high-tech nation."

Hanson noted that while AI presents significant opportunities, challenges remain, particularly in areas of AI governance and ethics. He pointed out that, "Nearly all businesses in the UK who have adopted AI have encountered roadblocks - 43% say AI governance is the main obstacle, closely followed by AI ethics (42%)."

Hanson emphasised the importance of addressing these challenges to fully realise AI's potential. He called for careful consideration of the quality and reliability of data feeding AI models and the capability of large language models to account for diverse emotional responses. Additionally, he stressed the need for businesses to have the right skills and curiosity to use AI systems effectively. "In the race towards AI, these are important considerations that need to be managed carefully to ensure AI can service the public good effectively," Hanson said.

The expert commentaries collectively underscore the crucial intersection of technology and policy in shaping the UK's future. By focusing on eliminating inefficiencies and making informed investments in AI and data strategies, the next UK government has the opportunity to drive significant economic and technological advancements, positioning the country at the forefront of global innovation.