ISB Global, a UK-based software provider for the waste management and recycling industry, announced a notable 43% revenue growth in 2023. This significant increase was largely due to the expansion of the company's core customer base comprised of small and medium waste management operators in the UK.
ISB Global is ambitiously targeting further revenue growth in 2024, driven by new development and expansion strategies. These strategies include the US launch of its flagship product Waste and Recycling One (WR1), a move intended to broaden the company's presence in the massive North American market.
The company's key driver of success in 2023 was their dedicated commitment to small and medium-sized waste management operators. "We constantly review the service we provide for our SME clients to ensure that our solutions continue to meet their requirements in a complex and ever-changing sector,” said ISB Global’s Chief Digital and Transformation Officer George Slade. He added that the company's unique positioning of waste management experts is vital, especially as regulatory changes to initiatives like Extended Producer Responsibility (EPR) are implemented.
Slade further emphasized the value of their experienced and knowledgeable personnel, stating, "Our products are nothing without the experienced and knowledgeable personnel behind them." He expressed confidence in the company's ability to persistently innovate and ensure that their market-leading WR1 solution continues to meet customers' needs. To anticipate future customer requirements, the plan is to introduce WR1 to the North American market, which is expected to expand their client base and provide cutting-edge, data-driven insights across all operations for waste and recycling operators.
Slade's appointment in May as ISB Global Chief Digital and Transformation Officer brought over 25 years of extensive experience in technology and digital strategy to ISB Global’s leadership team. Recognising his contribution, Pritesh Pattni, Chief Commercial Officer (CCO) at ISB Global, described Slade as a "true visionary in the sector" and highlighted his significant support in enhancing the technological capabilities of ISB Global’s products since joining the company in 2023.
Pattni conceded that the upcoming year will present its own challenges, including legacy systems and changing EPR regulations which are anticipated to significantly impact the industry. Regardless, he remains confident that ISB Global's commitment to providing waste management operators with means to accurately and transparently process, and analyse their operational data will ensure the continuation of the company's robust performance. He concluded, "We're confident that we'll continue on the strong performance and positive results that ISB achieved in 2023."