Kinly promotes Duncan MacPherson to Global Service Director

Global provider of AV solutions and services, Kinly, has promoted Duncan MacPherson to the position of Global Service Director, effective immediately. Duncan's promotion is seen as a strategic move to strengthen Kinly's service management and operational capabilities.

Having joined Kinly in 2009 as a Support Manager, Duncan has demonstrated consistent growth within the company. Over the past 15 years, he has ascended through various roles, showcasing his expertise and commitment to the company. His new role is a testament to his dedication and skill set, which align with Kinly's vision for future growth and excellence in service delivery.

With 20 years of industry experience under his belt, Duncan’s comprehensive understanding of service management and operations has made him an indispensable asset to Kinly. His tenure at the company has helped him cultivate a deep familiarity with Kinly's internal processes and a keen insight into the trends and demands of the AV industry.

Tom Martin, CEO of Kinly, expressed his confidence in Duncan’s ability to lead the company’s global service team. "Duncan brings a wealth of knowledge and expertise to this new position. His proven track record of leadership and commitment to excellence make him the perfect fit to drive our service initiatives forward and further enhance our customer satisfaction levels," Martin said. "As Global Service Director, Duncan will play a pivotal role in shaping the future of our service organisation, focusing on innovation, efficiency, and continuous improvement."

One of Duncan’s primary responsibilities will be to ensure the consistency of Kinly’s service delivery on a global scale. He will be instrumental in developing service roadmaps in collaboration with IT and product marketing teams, as well as producing technical content and operational documentation for the company’s marketing efforts. Additionally, Duncan is expected to partner closely with sales and marketing teams to develop unique selling propositions, go-to-market strategies, and demand generation campaigns.

In his new role, Duncan will also focus on driving innovation within Kinly’s operations and service offerings. His strategic vision includes enhancing the company’s customer-centric approach, ensuring that the services provided are tailored to meet the evolving needs of Kinly’s diverse clientele.

Expressing his enthusiasm for the new role, Duncan said, "I am thrilled to take on this new role within Kinly and lead the global service team. Our drive to deliver best-in-class technology and customer satisfaction aligns perfectly with my passion for innovation and operational efficiency. I look forward to delivering excellence on a global scale and driving our service offerings to new heights."

Kinly is well-regarded for its expertise in planning, supplying, integrating, and managing AV systems and remote collaboration services. The company prides itself on its independence, partnering with top global vendors to deliver optimal solutions for both public and private sector businesses. Kinly’s clients include globally recognised businesses that rely on its secure and flexible meeting and collaboration services.

Duncan’s promotion comes at a time when Kinly is aiming to further consolidate its position in the AV industry. By leveraging Duncan’s extensive experience and strategic foresight, the company hopes to enhance its service portfolio and continue its trajectory of growth and innovation.