Netcall adds AI tools to speed process to app delivery

Netcall has introduced three AI tools for its Liberty Spark business process improvement software, aiming to shorten the path from process design to application delivery.

The new features are Process Creator, Ask Liberty AI and Blueprint Generator. They are designed to help organisations document processes, search large process libraries and convert approved processes into technical specifications for application building within Liberty Create, Netcall's low-code development platform.

Process change often stalls before any automation or AI system is introduced because businesses must first map how work is carried out. That can involve long workshops, manual documentation and repeated handovers between business analysts, technical analysts and developers.

Process Creator generates structured business processes from natural language descriptions and images, giving teams a draft to review and refine. Ask Liberty AI lets staff search documented processes using everyday language rather than exact categories or naming conventions. Blueprint Generator turns approved process maps into technical specifications that can then be used to generate applications within Netcall's wider software suite.

Process bottleneck

The launch reflects a wider pattern in corporate AI projects, where poor visibility into existing workflows can slow or block transformation programmes. In many cases, staff hold process knowledge informally, while formal documentation is spread across hundreds or thousands of records that are difficult to search.

Craig Willis, Head of Process Improvement Solutions at Netcall, said these issues have become more visible as businesses step up AI projects.

"Many organisations assume AI will solve inefficient processes, but we're seeing the opposite," Willis said. "As businesses introduce AI, the need to understand how work actually happens has become more important than ever. The challenge is that process improvement has traditionally involved significant manual effort and multiple specialist teams before an application can be delivered. Our latest AI capabilities remove much of that effort, helping business and technical teams to move faster and focus on delivering better outcomes."

Netcall cited early user examples to illustrate potential time savings. According to the company, one organisation documented about 150 business processes in a little over a week, reducing the time normally required to capture and refine each one.

Search and access

Another example came from a housing association, where Ask Liberty AI was used to find information on the location and access code for a property key safe. Netcall said this allowed contractors to enter the property without delay, cutting wasted visits and improving the tenant experience.

In a separate case, a pharmaceutical company found staff were spending about 1,000 hours a week searching for process information. Ask Liberty AI helped employees locate guidance in seconds rather than searching manually through documents and process libraries.

These examples point to one of the more immediate commercial uses for AI in business operations: not replacing core decision-making, but reducing the administrative burden of finding and structuring information. For organisations with large estates of process documents, that can affect both internal efficiency and service delivery.

Broader platform

Netcall is listed on London's AIM market and sells software that combines workflow, automation and communications tools. Its Liberty platform is used by organisations building digital services, automating internal processes and managing customer interactions.

The latest additions to Liberty Spark show how software suppliers are trying to move AI tools upstream in transformation work, into the stages where organisations identify, document and translate business requirements before development begins. Rather than limiting AI to chat interfaces or task automation, vendors increasingly see value in applying it to the design and discovery work that comes before software delivery.

For buyers, the appeal is likely to depend on whether these tools can reduce reliance on specialist roles without weakening governance or process accuracy. Netcall's pitch is that faster drafting, easier retrieval of process information and automated conversion into technical specifications can compress a workflow that has traditionally stretched over weeks or months.

One of the clearest claims in the announcement was a reduction in the time between an initial business idea and a deployed application, with the new tools intended to remove manual steps that often delay projects. In the pharmaceutical example, Netcall said staff had been collectively spending around 1,000 hours each week searching for process information.