Travelopedia has upgraded its payment processing through a partnership with Ecommpay to support its international growth and improve customer satisfaction.
Travelopedia, which has operated in the travel sector for over a decade, offers a variety of services that include flights, holiday packages, travel insurance, car hire, and cruises. Over the years, it has built its reputation on competitive pricing and its commitment to meeting customer needs. Despite this, the business faced ongoing challenges with payment processing, including delays and a significant volume of refund requests. These issues intensified during the onset of the pandemic, highlighting the need for a more robust payments infrastructure.
Seeking a solution, Travelopedia turned to Ecommpay, a provider of global payments solutions, to address these persistent problems. The partnership allowed Travelopedia to integrate Ecommpay's platform into its systems, with the goal of providing added convenience and flexibility for its customers. According to the company, the adoption of the Ecommpay platform was both swift and seamless for its operations.
The introduction of Ecommpay's payment solutions has led to more efficient and dependable payment processing for Travelopedia. Customers now have access to an improved checkout experience that supports a greater variety of local and international payment methods, including Apple Pay and Google Pay. This gives users the ability to pay with their preferred option regardless of where they are located, which Travelopedia says has helped boost consumer confidence in its booking process.
Travelopedia reports that increased customer confidence has, in turn, resulted in higher sales and a reduction in the number of abandoned checkouts. The expansion of payment options has provided additional flexibility, aiming to further enhance the customer experience and streamline operations as the company pursues growth in international markets.
"We're now getting online business from countries all around the world, and I'm confident that Ecommpay truly understands and supports our projects. Its payment solutions are a perfect fit for our needs and have helped us grow globally. It's been incredibly easy working with Ecommpay. We've benefited from better rates and, just as importantly, fast and hassle-free payment releases. It's a partnership that truly works both ways," Rajneesh Sharma, Director of Travelopedia, commented.
From Ecommpay's perspective, the collaboration with Travelopedia builds on the company's experience in supporting online businesses in the travel sector.
"With a deep understanding of the challenges of the travel sector, our team has worked closely with Travelopedia to develop solutions to meet the needs of the company and its customers. The ability of the Ecommpay platform to handle multi-currency transactions seamlessly has been a critical factor in supporting Travelopedia's exciting plans to expand its presence in international markets," Moshe Winegarten, Chief Revenue Officer at Ecommpay, said.
The Ecommpay solution seeks to address the specific complexities associated with payment processing within the travel sector, where instability in booking patterns and cross-border sales is common. A consistent and flexible payment process can help streamline transactions for both customers and businesses, reducing friction in the purchasing journey.
For Travelopedia, efficient payment processing forms a key part of its strategy to deliver a reliable booking experience while scaling up its services internationally. The company emphasises the importance of operational efficiency as it works to maintain service standards during periods of rapid expansion.
The partnership continues as both companies focus on finding ways to further improve transaction reliability and customer experience, supporting Travelopedia's ongoing efforts to serve travellers across a growing number of geographical markets.
