Velocity launches tool to boost Smart Locker adoption ROI

Velocity Smart Technology has introduced a new business planning tool to help IT leaders develop data-driven business cases for integrating Smart Lockers into their operations. The goal is to enhance efficiency and reduce operational costs.

The new tool responds to data unveiled by Velocity Smart Technology, highlighting the significant productivity and financial losses companies face due to misplaced IT assets and delays in IT support. According to the data, approximately 5-10% of IT assets are lost or misplaced, causing employees to wait an average of 2.9 days for replacements and resulting in productivity losses amounting to over GBP £27,000 monthly.

Smart Lockers have been positioned as a solution that can drastically cut asset loss by 90% and decrease IT support requests by up to 60%. The newly available planning tool aims to assist IT leaders in quantifying their return on investment (ROI) by implementing Smart Lockers and addressing these inefficiencies.

Stuart McDonald, Chief Operating Officer of Velocity Smart Technology, stated, "In our recent work on developing business cases for Smart Technology deployment, our customers have discovered significant time and cost savings in key business areas. This includes over a 30% reduction in onsite support time, a 45-60% drop in service desk request calls, and an average 15% savings on ordering and shipping costs, delivering an overall return on investment within 12-18 months."

Velocity Smart Technology offers a ServiceNow-integrated Smart Locker and Smart Vending solution for Enterprise IT support. This solution aims to deliver efficiencies and ROI and enhance employee and customer satisfaction. The tool, which is free to IT managers, assists in building business cases that outline the significant potential savings and benefits of Smart Lockers.

CEO Anthony Lamoureux, remarked, "This free service will help IT Managers build a winning Business Case for Smart Lockers. It will determine key drivers for change, source the necessary company data to calculate quantifiable ROI and improve how deskside IT support can operate in the 21st century."

The planning tool considers the organisational size and the number of required smart lockers to determine the usage or throughput, directly impacting the ROI level and speed. McDonald added, "Customers who see improvements in customer satisfaction also see substantial gains in employee productivity—equivalent to having dozens of additional full-time employees. And with 24/7 service availability, businesses benefit from enhanced continuity and convenience."

Velocity's data demonstrates that the ServiceNow-integrated Smart Locker solution can drive various benefits,, including a 45-60% reduction in hardware request tickets, a 30% reduction in IT onsite support time, a 15% reduction in equipment ordering time due to proactive bulk ordering, and an average 15% savings on shipping costs diverted to pay for Smart Collect solutions.

The audit trail provided by Smart Lockers and Vending significantly reduces the 5-10% asset misplacement rate by over 90%. Lamoureux noted, "Our research has shown that employees wait an average of 2.9 days for new or replacement IT equipment. Let's assume the IT department receives 100 tickets per month - based on average earnings, this equates to approximately GBP £27,000 lost productivity per month! And that assumes that employees remain 50% effective without their equipment."

The change in working habits, demanding greater flexibility from employers to support home and hybrid models, indicates a shift towards a self-service system that Smart Lockers can effectively provide. Lamoureux highlighted, "Moving to a self-service model using smart lockers is proven to deliver measurable returns."