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8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
8x8 & Verint combine contact centre & workforce management offerings
Customer Relationship Management

8x8 & Verint combine contact centre & workforce management offerings

The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.

By Staff Writer • 3 min read • Thu, 28th Jan 2021
8x8 announces change of CEO
Unified Communications

8x8 announces change of CEO

Dave Sipes appointed CEO of 8x8; company reaffirms Q3 and full-year fiscal 2021 guidance. Sipes was formerly COO of RingCentral.

By Staff Writer • 3 min read • Tue, 15th Dec 2020
8x8 makes raft of updates to platform
Unified Communications

8x8 makes raft of updates to platform

8x8 is enhancing its communications platform with new cloud features, including improved security, collaboration, and user interface updates.

By Staff Writer • 3 min read • Wed, 9th Dec 2020
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
Customer Relationship Management

8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service

According to 8x8 chief executive officer Vik Verma, the recognition also validates the company's single-platform approach to contact centre innovation.

By Staff Writer • 2 min read • Fri, 20th Nov 2020
The limitations of Microsoft Teams telephony - and the solution
Customer Relationship Management

The limitations of Microsoft Teams telephony - and the solution

8x8's Voice for Microsoft Teams fills gaps in the remote collaboration tool, offering expanded international calling plans, CRM integration, and more.

By Nick Forrester • 4 min read • Mon, 24th Aug 2020
Video: 10 Minute IT Jams - Who is 8x8?
Unified Communications

Video: 10 Minute IT Jams - Who is 8x8?

TechDay launches 10 Minute IT Jams series, providing insights into technology companies in the Asia-Pacific region. 8x8 discussed in latest video.

By Nick Forrester • 1 min read • Tue, 11th Aug 2020
8x8 expands partner program to ANZ
Unified Communications

8x8 expands partner program to ANZ

8x8 expands Open Channel Program to include partners from New Zealand and Australia, enabling sales growth of its Open Communications Platform.

By Staff Writer • 3 min read • Fri, 31st Jul 2020
Aryaka and 8x8 partner for UC over SD-WAN
Unified Communications

Aryaka and 8x8 partner for UC over SD-WAN

The expanded agreement will enable organisations to enhance cloud communications performance across the WAN for improved experience.

By Staff Writer • 3 min read • Mon, 13th Jul 2020
Rising to the contact centre security challenge in the era of COVID-19
Customer Relationship Management

Rising to the contact centre security challenge in the era of COVID-19

Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.

By Brendan Maree • 3 min read • Fri, 10th Jul 2020
8x8 brings enterprise telephony to Microsoft Teams
Unified Communications

8x8 brings enterprise telephony to Microsoft Teams

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

By Catherine Knowles • 3 min read • Fri, 12th Jun 2020
8x8 ditches AWS for Oracle for video
Unified Communications

8x8 ditches AWS for Oracle for video

8x8 moves its video meetings hosting from AWS to Oracle Cloud for a 25% performance boost per node and 80% savings on network costs.

By Ben Moore • 3 min read • Thu, 14th May 2020
Business as usual during COVID-19 for Aus company SafetyCulture
Unified Communications

Business as usual during COVID-19 for Aus company SafetyCulture

SafetyCulture, an Australian safety software firm, maintains normal operations during COVID-19 using 8x8 cloud platforms, supporting its 350 global staff.

By Catherine Knowles • 3 min read • Thu, 7th May 2020
8x8 announces full integration with Jabra headsets
Unified Communications

8x8 announces full integration with Jabra headsets

Users can answer, mute and disconnect calls directly from their Jabra headsets with no further actions required in 8x8 applications.

By Staff Writer • 3 min read • Wed, 22nd Apr 2020
8x8 announces new video conferencing tool with emphasis on security
Unified Communications

8x8 announces new video conferencing tool with emphasis on security

8x8 has unveiled Video MeetingsPro, a security-focused video conferencing tool powered by Jitsi and hosted on Oracle Cloud, amidst rising remote work demands.

By Staff Writer • 3 min read • Thu, 16th Apr 2020
8x8 video conference usage up 1000%
Unified Communications

8x8 video conference usage up 1000%

8x8 Video Meetings platform sees monthly active users reach nearly 4.5 million worldwide, as video conferencing adoption accelerates.

By Shannon Williams • 3 min read • Sat, 4th Apr 2020
8x8 partners with EIMS to build remote working solutions
Unified Communications

8x8 partners with EIMS to build remote working solutions

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
Datacom extends UC portfolio through 8x8 partnership
Unified Communications

Datacom extends UC portfolio through 8x8 partnership

Datacom will offer 8x8's platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.

By Sara Barker • 3 min read • Tue, 18th Feb 2020
Why creating an eco-system of interconnected apps can make your business stronger
Customer Relationship Management

Why creating an eco-system of interconnected apps can make your business stronger

Creating a unified eco-system of interconnected apps can give businesses a competitive edge by enhancing data aggregation and improving customer experience.

By Brendan Maree • 3 min read • Mon, 10th Feb 2020