Alexa stories - Page 3

Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.

As we continue to make rapid advances in technological innovation, people worldwide have been rapidly embracing the virtual personal assistant (VPA).