Automation stories - Page 78

HCLTech and Western Union have formed a strategic partnership to innovate the financial services sector, enhancing agility with AI-powered solutions.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

Supervised has launched its AI-powered platform, enabling managers to directly oversee up to 30 reports, transforming management in enterprise structures.

A recent survey by Gartner indicates that only 37% of teams using traditional AI see productivity boosts, with generative AI trailing at 34%, sparking concerns among CFOs.

At NVIDIA's recent GTC conference, experts discussed how AI agents are revolutionising cybersecurity, enhancing efficiency amid escalating cyber threats.

Radware has been named a Strong Performer in The Forrester Wave for Web Application Firewall Solutions, achieving top scores in six key areas.

The OpenADR Alliance has certified its first OpenADR 3.0 products, marking a significant step towards improved grid flexibility and energy management.

Aberdeen-based fashion brand 2tall, endorsed by Peter Crouch, gears up for international growth after investing in shipping technology to enhance fulfilment.

Small and medium-sized businesses must embrace automation to thrive amid rising costs and stiff competition, experts stress as technologies become increasingly accessible.

CirrusHQ has enabled CREST International to expand its cyber exam programme to over 70 countries, enhancing accessibility and cutting costs by 33%.

A new survey highlights that 82% of cybersecurity teams struggle with data visibility as AI adoption rises, revealing significant security challenges for businesses.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

ClearGrid has secured USD $10 million to launch an AI-driven debt collection platform in MENA, aiming to transform inefficient practices in the region.

NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.

SAP has unveiled 'Joule for Developer', a suite of AI co-pilot tools aimed at streamlining the application development process across its Business Suite.

Kentico has unveiled AIRA, an AI-driven marketing tool designed to seamlessly integrate with existing workflows, streamlining tasks and boosting content creation.

LogicMonitor has unveiled new features to enhance operational efficiency in IT operations, leveraging AI to improve performance and cost-effectiveness in data centres.

SYSPRO has appointed Josef Al-Sibaie as Chief of Staff and Corporate Development Officer to spearhead its global expansion and digital manufacturing initiatives.

Capgemini has joined forces with NVIDIA to develop over 100 tailored AI agents, aimed at enhancing industry-specific applications across various sectors.