B2C stories
Outdated web pages and poor product data could erode customer trust and leave large UK businesses exposed to GBP £525 million in lost revenue.
Returns and customs handling are squeezing margins for UK sellers into the EU, with extra border crossings now adding more than the new €3 fee.
Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.
The UK tax overhaul is set to bring more self-employed workers and landlords online, creating demand for cheaper filing tools with human checks.
Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.
Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.
As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.
Recognition for Ecommpay's rebrand and AI-led marketing comes as the payments firm is named a finalist in three award categories.
Buyers can now move from broad yacht questions in ChatGPT to YachtWorld listings, as brokers seek visibility earlier in the sales funnel.
The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.
Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.
Users can now buy and activate travel eSIMs inside Truecaller in more than 30 markets, avoiding physical SIM cards and roaming fees.
Smaller firms' shift towards higher-spec devices is widening Europe's pricing gap, with reseller average selling prices rising far faster than retail chains.
Retailers selling into the bloc face higher costs and slower refunds as EU rules require a visible digital cancellation option in checkout flows.
The cash will fund product development as the Los Angeles-based startup builds personalised sports challenges for US fans beyond live viewing.
The connected fitness group is widening its subscription and software push as it expands across the US and Europe, with Jason Ellis joining to lead technology.
Unfamiliar numbers are fuelling a trust gap in Indian business calls, despite most consumers still preferring voice for urgent matters.
Higher conversion and fewer abandoned carts are boosting URBNSURF's online sales after a simpler booking flow cut checkout time by 31%.
Gamers and office users in India get a full-size board with clicky switches, 12 lighting modes and broad multi-platform support.
Bad addresses can waste spend, skew analytics and undermine compliance as firms move email verification from clean-up to core infrastructure.
