Chatbots stories
Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.
Banks in Australia are embracing artificial intelligence chatbots for customer service, but face security risks.
The Chinese giant announced the launch of the new products for Europe at MWC 18, stressing its commitment to the region for the future.
Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.
Artificial intelligence (AI) remains highly in vogue as a technology topic across the media and within the IT supplier landscape.
While NatWest will only deploy Soul Machines' technology if it successfully completes a pilot, it could be used to help free up time human advisors.
25% of organisations will use chatbots by 2020 and other predictions for CX tech by analysts at the Gartner Customer Experience Summit 2018 in Tokyo.
Jess engages in over 250,000 cross-channel conversations per month and has managed over nine million conversations with Jetstar customers.
Companies are using blockchain to manage payments, creating chatbots, helping freelancers fulfil their tax obligations, and much more.
MemePR's marketing platform uses artificial intelligence to connect working partners from all around the world with those in need of marketing service.
A digital retail analyst says it is important to look at specific needs, rather than rushing into a completely digital solution.
Oscar was first introduced a year ago on the airline's website to answer commonly asked flight, baggage, lounge and Airpoints queries.
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
Within the world of AI, bots are the most understandable application for executives from a deployment and business impact standpoint.
The Hut34 Project, founded by Tim McNamara and Peter Godbolt, aims to connect AI engines, IoT devices, and digital services.
Virtual reality isn't just for gamers; it's transforming workplaces by enhancing team building, customer experience, and remote collaboration. Here's how.
Air New Zealand is pioneering in Australasia with an Alexa skill, letting customers check flight statuses hands-free. It launches in early February.
New Zealand businesses urged to embrace technology as digital opportunities arise in 2018 - Spark #technology #digitalopportunities.
Tim McNamara, founder of Hut34, shares insights on chatbots, IoT integration, and tackling Australia's blockchain talent drought in our exclusive interview.
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
