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Mid-career professionals in UK face highest digital overload
Artificial Intelligence

Mid-career professionals in UK face highest digital overload

UK professionals aged 36-50 face the highest digital overload, with over 2,200 unread emails and growing pressure to stay constantly online, research finds.

By Melania Watson • 4 min read • Fri, 21st Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
Noli & Akeneo advance AI beauty platform with richer product data
Customer Experience

Noli & Akeneo advance AI beauty platform with richer product data

L'Oréal-backed AI beauty platform Noli partners with Akeneo to enhance personalised product recommendations via enriched product data management.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
UK shoppers demand personalised retail experiences across channels
Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025

Global Stories

Consumer expectations stories

Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Hisense unveils AI-led ConnectLife smart home revamp
Digital Transformation

Hisense unveils AI-led ConnectLife smart home revamp

Hisense debuts AI-powered ConnectLife overhaul at CES 2026, unifying smart fridges, dishwashers and climate control for ANZ homes.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 8th Jan 2026
Forrester: AI, geopolitics to reshape factories by 2026
Robotics

Forrester: AI, geopolitics to reshape factories by 2026

AI, geopolitics and safety rules will force manufacturers to rethink factories, robotaxis and in-car screens by 2026, says Forrester.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
Retailers face digital & cyber threats in Black Friday season
Endpoint Protection

Retailers face digital & cyber threats in Black Friday season

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

By Sean Mitchell • 5 min read • Wed, 26th Nov 2025
SOTI upgrades platform to boost retail device security & speed
Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
Holiday shoppers demand faster, greener delivery but shun extra fees
Supply Chain

Holiday shoppers demand faster, greener delivery but shun extra fees

Holiday shoppers demand quick, eco-friendly delivery but resist paying extra, with UK consumers showing low confidence in on-time arrivals, survey reveals.

By Melvin Hipolito • 3 min read • Thu, 13th Nov 2025
Shippit launches AI platform to help retailers close delivery gap
Digital Transformation

Shippit launches AI platform to help retailers close delivery gap

Shippit launches AI platform across Australia and New Zealand to help retailers close the AUD $18 billion delivery gap and boost online sales.

By Melania Watson • 4 min read • Thu, 9th Oct 2025

Stories from Other Regions

Consumer expectations stories

Binance restores AUD bank transfers for Australian users
Crypto

Binance restores AUD bank transfers for Australian users

Binance restores AUD bank transfers and PayID deposits for all Australian users, easing fiat access after months of card-only funding.

By Melania Watson • 4 min read • Mon, 19th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
Half of New Zealand's small businesses lack websites as consumers turn away from social media
Customer Experience

Half of New Zealand's small businesses lack websites as consumers turn away from social media

Nearly half of New Zealand's small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
E-commerce retailers face tougher compliance as sector matures
Marketing Technologies

E-commerce retailers face tougher compliance as sector matures

Australia's booming eCommerce sector faces tougher compliance with new advisory services helping retailers navigate complex financial and regulatory demands through 2026.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Why better data management is the key to exceptional customer experience
Customer Experience

Why better data management is the key to exceptional customer experience

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

By Andy Milburn • 4 min read • Mon, 20th Oct 2025
Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025