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UK consumers lose trust as retailers invest more in AI
Data Protection

UK consumers lose trust as retailers invest more in AI

Despite rising AI investments by UK retailers, 57% of consumers distrust brands' use of AI and 76% doubt data privacy protections, reveals new research.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
UK brands risk loyalty loss as personalisation gap widens
Customer Experience

UK brands risk loyalty loss as personalisation gap widens

Over half of UK consumers feel brands lack personal touch, risking loyalty as marketers struggle to leverage real-time data for tailored experiences, says SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025

Global Stories

Consumer expectations stories

Beyond campaigns: Building visibility that compounds over time
Opinion

Beyond campaigns: Building visibility that compounds over time

Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.

By Aleksandra Phelan • 4 min read • Fri, 19th Sep 2025
Australian retailers cut free returns as delivery costs rise
Customer Experience

Australian retailers cut free returns as delivery costs rise

Australian retailers are cutting free returns and delivery incentives due to rising costs, shifting to local fulfilment and tech solutions to meet growing consumer demands.

By Sean Mitchell • 5 min read • Fri, 4th Jul 2025
APAC retailers are missing out on the benefits of personalisation technology
Virtualisation

APAC retailers are missing out on the benefits of personalisation technology

APAC retailers risk missing out as personalisation tech boosts loyalty and sales, with early adopters like Tesco reaping significant rewards.

By Aaron Crowe • 6 min read • Wed, 2nd Jul 2025

Stories from Other Regions

Consumer expectations stories

Australia Post & Shopify boost delivery for AUD $19.2bn market
Customer Experience

Australia Post & Shopify boost delivery for AUD $19.2bn market

Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.

By Melania Watson • 3 min read • Thu, 4th Sep 2025
Bridging the payment divide: How small businesses can align with consumer expectations in 2025
Fintech

Bridging the payment divide: How small businesses can align with consumer expectations in 2025

Many small businesses risk lost sales and loyalty as one in three still don't accept credit or debit cards, despite 86% of consumers relying on them.

By Bridget Snelling • 5 min read • Wed, 27th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
Home Société Group unifies brands with new multi-banner site launch
Digital Transformation

Home Société Group unifies brands with new multi-banner site launch

Home Société Group launches mustsociete.com, uniting five premium home brands on one Shopify platform for a seamless customer experience.

By Kaleah Salmon • 3 min read • Thu, 14th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
Intelo.ai & Fluent Commerce partner to enhance AI order management
Unified Communications

Intelo.ai & Fluent Commerce partner to enhance AI order management

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

By Melania Watson • 3 min read • Wed, 13th Aug 2025
Australians lose trust as outages cost AUD $5.3b yearly
Digital Transformation

Australians lose trust as outages cost AUD $5.3b yearly

Widespread outages have cost Australians AUD $5.3 billion yearly, with 68% losing trust in telecommunications amid rising service disruptions.

By Jed Nykolle Harme • 3 min read • Thu, 7th Aug 2025
Adyen & Atlas partner to streamline payments for F&B in Singapore
Software-as-a-Service

Adyen & Atlas partner to streamline payments for F&B in Singapore

Adyen and Atlas have teamed up to integrate payments with restaurant management in Singapore, aiming to cut errors and boost sales in F&B businesses.

By Sean Mitchell • 4 min read • Thu, 31st Jul 2025
Australian firms weigh offshore savings against local expertise
Customer Experience

Australian firms weigh offshore savings against local expertise

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

By Shannon Williams • 3 min read • Tue, 29th Jul 2025
SOTI launches device tracking to boost Aussie retail service
Digital Transformation

SOTI launches device tracking to boost Aussie retail service

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
Super funds urged to boost digital engagement amid loyalty slump
Customer Relationship Management

Super funds urged to boost digital engagement amid loyalty slump

A study urges Australian super funds to boost digital engagement and personalisation to tackle low member loyalty and shifting consumer expectations.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
Australian retailers urged to rethink stores amid eCommerce surge
Digital Transformation

Australian retailers urged to rethink stores amid eCommerce surge

Australian retailers must rethink physical stores as tech-driven hubs to meet rising online competition and evolving consumer expectations, says new report.

By Melvin Hipolito • 4 min read • Wed, 9th Jul 2025