Customer data stories - Page 16

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.

Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.

Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.

ConnectID partners with Referoo, offering real-time, secure digital identity verification to the Australian recruitment sector.

Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.

Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.

Almost all Australian businesses now use artificial intelligence (AI) in their marketing strategies, according to a Twilio Segment study.

Cohesity announces the launch of SmartFiles on Snowflake Data Cloud, intended to enhance data analysis and ensure compliance.

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

FullStory appoints Lindsay Bayuk as Chief Marketing Officer, reinforcing their leadership team in digital experience intelligence.

Selector appoints Rick Bill as CISO, achieves ISO 27001 certification and SOC2 Type II Attestation, strengthening their information security program.

Salt Security appoints Ori Bach as EVP of Product to drive product vision and meet growing demand for API security platform.

New research reveals that Australian marketers estimate generative AI will save them almost six hours of work per week the equivalent of over a month per year.