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Customer Feedback Stories - Page 11

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Customer Feedback stories

CrowdStrike top-rated in Peer Insights for endpoint protection
Endpoint Protection

CrowdStrike top-rated in Peer Insights for endpoint protection

Has the highest rating among vendors in May 2020 Gartner Peer Insights 'Voice of the Customer' for Endpoint Detection and Response Solutions.

By Staff Writer • 3 min read • Mon, 11th May 2020
Massive discrepancy found between business vs. customer outlooks on CX
Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020
Denodo top rated for data integration in Gartner Peer Insights
Virtualisation

Denodo top rated for data integration in Gartner Peer Insights

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

By Ben Moore • 2 min read • Fri, 5th Jul 2019
InVision appoints first APAC MD following rapid regional growth
Customer Relationship Management

InVision appoints first APAC MD following rapid regional growth

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

By Staff Writer • 2 min read • Tue, 2nd Jul 2019
Research: e-retailers failing to deliver on promises
Customer Relationship Management

Research: e-retailers failing to deliver on promises

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.

By Ben Moore • 3 min read • Thu, 13th Jun 2019
TIBCO recognised by Gartner, TrustRadius for data science
Data Analytics

TIBCO recognised by Gartner, TrustRadius for data science

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.

By Ben Moore • 2 min read • Thu, 13th Jun 2019
Gen Z confidence in the economy is on the decline
Customer Relationship Management

Gen Z confidence in the economy is on the decline

Anxiety grows among millennials and Gen Z as Deloitte's 2019 survey reveals declining trust in traditional institutions, pessimism on economic progress.

By Staff Writer • 3 min read • Tue, 21st May 2019
Failing to act on feedback holding back Aussie companies
Customer Relationship Management

Failing to act on feedback holding back Aussie companies

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

By Ben Moore • 3 min read • Thu, 18th Apr 2019
Two redesigns, one winner: Tailoring processes to customer preferences
Digital Transformation

Two redesigns, one winner: Tailoring processes to customer preferences

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.

By Dan Ross • 5 min read • Wed, 22nd Aug 2018
Telecommunications - NZ's most complained about industry, says ComCom
Unified Communications

Telecommunications - NZ's most complained about industry, says ComCom

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

By Julia Gabel • 2 min read • Mon, 25th Sep 2017
Get it right the first time: Customers want better, faster response to feedback
Customer Relationship Management

Get it right the first time: Customers want better, faster response to feedback

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

By Kai Ping Lew • 4 min read • Tue, 1st Aug 2017
Why you need to respond to customer feedback – especially online
Customer Relationship Management

Why you need to respond to customer feedback – especially online

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.

By Kai Ping Lew • 2 min read • Wed, 7th Jun 2017
Are client testimonials doing SMBs more harm than good?
Customer Experience

Are client testimonials doing SMBs more harm than good?

Many SMBs are underestimating and even alienating their target audiences by continuing to rely on 'manufactured' client testimonials….

By Staff Writer • 3 min read • Thu, 12th Sep 2013
Who's reading your corporate website?
Customer Experience

Who's reading your corporate website?

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

By Staff Writer • 1 min read • Fri, 18th Jun 2010
Report: Value of social media missed by SMEs
Customer Experience

Report: Value of social media missed by SMEs

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

By Staff Writer • 4 min read • Thu, 3rd Jun 2010

Stories from Other Regions

Customer Feedback stories

Gemalto survey: Data breaches may cause customer exodus
Data Protection

Gemalto survey: Data breaches may cause customer exodus

A Gemalto report reveals data breaches could trigger a mass exodus, with over half of Australian consumers ready to switch banks or retailers post-breach.

By Sara Barker • 3 min read • Mon, 4th Dec 2017
Online marketing tripping up SMEs
Data Analytics

Online marketing tripping up SMEs

Tactix warns Kiwi SMEs are squandering marketing budgets on poorly planned online campaigns, emphasising the urgent need for better-aligned strategies.

By Staff Writer • 6 min read • Mon, 23rd Apr 2012
Channel partners sought for customer insight solution
Customer Experience

Channel partners sought for customer insight solution

Relavito is seeking channel partners to sell its sub-USD $1,000 Customer Insight system, a tablet-based feedback tool designed for service-based businesses.

By Staff Writer • 2 min read • Wed, 11th Jan 2012